Are you a highly motivated, inspirational leader, and passionate about the customer experience? Northeast Credit Union (NECU), located in Portsmouth, New Hampshire has created a new role, Vice President, Branch Strategy and Innovation.  If you are looking for an opportunity where you can make a difference in deepening member relationships and improving the member experience, this job is for you.  

Voted the Best Credit Union in New Hampshire by Forbes Magazine three years in a row with over $1.7 billion in assets, NECU is searching for an innovative thinker who will lead  the credit union’s Retail Banking and Insurance and Investment Services teams.  This position will provide leadership and direction in branch operations and delivery of the Credit Union's products and services, in an efficient and innovative way.

The incoming Vice President will create an alignment of innovative operational strategies that support the credit union’s strategic goals and objectives for growth and profitability.  Reporting to the Chief Retail Officer, this individual will partner with Regional Managers in monitoring branch staffing levels, seeking continuous improvement through innovation in delivery processes and KPIs established based on business goals.  The Vice President, Branch Strategy and Innovation will ensure periodic evaluation of scoring/decision models and tools with the goal of improved efficiencies and uniform compliance with policy standards.

A minimum of 8 years of financial services experience in a leadership position with previous branch administration, including digital banking, and successfully managing a branch network and various departments is required.  A Bachelor’s degree is desired, or a minimum of 10 years’ Branch Administration in a leadership position.  Exceptional communication and interpersonal skills and the ability to build relationships with staff, members, colleagues, and external vendors

This is a management position
This is a full time position

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