Approaching $10 billion in assets, San Diego County Credit Union, located in San Diego, California, has an opportunity for a Service Delivery Manager to join a forward-thinking IT division responsible for maintaining strong customer relationships improving services to maintain high customer/member satisfaction.

Reporting to the SVP, Information Technology Infrastructure, this individual will troubleshoot technical issues, manage team performance, and maintain high service levels.  Strong project management skills with the ability to track service metrics, managing a departmental budget, and lead/mentor the service desk team is a core component of this role.

The incoming manager will be responsible for the day-to-day service operations, including software licensing, hardware and software asset management, asset/access provisioning, ATM support, endpoint platform currency, tool monitoring and administration, compliance, and ensuring resources are properly balanced to maintain all service levels.

A Bachelor’s degree in Engineering/Computer Science/Information Systems or 4 years’ equivalent work experience is required.  Three years of demonstrated success working within an IT Service Desk, including an additional 2 years of supervisory experience, is needed.  Excellent technical problem-solving skills, utilizing critical thinking, and structured analysis are essential in this role.

This is a management position
This is a full time position

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