Are you are a highly motivated and inspirational leader? If the answer is yes, Rockland Federal Credit Union has an excellent opportunity for an experienced manager to lead a team of individuals who are customer/member-centric and ready to carry on the legacy of members first!

With assets over $2 billion, located in Rockland, Massachusetts, the Call Center Manager will plan and implement an overall Credit Union Call Center strategy assessing the needs to achieve desired goals and operational strategy, which include re-evaluating KPIs and technological enhancements.

Reporting to the Senior Vice President of Information Technology, this successful manager will serve as a subject matter expert for the team, providing guidance and continuous coaching and feedback to achieve department and organizational goals that efficiently resolve member issues. 

A Bachelor’s degree or five to eight years of similar management experience within call center operations is required.  Exceptional written and communication skills and the ability to perform essential requirements with accuracy and detail are needed in this role.  Experience working with a variety of multiple software applications is a plus.

This is a management position
This is a full time position

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