Voted Best-In-State Credit Unions in 2021 by Forbes Magazine, Rockland Federal Credit Union provides its members with quality and affordable banking solutions. Rockland Federal Credit Union, centered in Rockland, Massachusetts, seeks a results-oriented Senior Collector with exceptional intellectual curiosity and problem-solving skills. The Credit Union has assets exceeding $2 billion with over 196,000 members.

The Senior Collector will specialize in collecting and servicing bankrupt accounts and will oversee collection activity on past-due mortgages and home equities. The incoming employee must conduct collection calls to members with past due arrangements under Fair Debt Collection Practices while maintaining the designated collection queue and recording notes into the collections system. Other responsibilities include ensuring that accounts in default receive the requisite freezes and limitations.

A minimum of 2-3 years of experience in mortgage collections, bankruptcies, and investor mortgages is required. Exceptional customer service experience is preferred, ideally in the contact center or financial services area. Ability to make judgments independently within the boundaries of power. Excellent written and oral communication abilities. Computer literacy, especially MS Office. Must be capable of juggling several projects and meeting deadlines.

This is a full time position

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