Digital Federal Credit Union (DCU) is seeking a Support Services Operations Manager to join its Support Services Department!

This role will be a hybrid position and based in Chelmsford, Massachusetts with assets approaching $10 billion. DCU is the largest credit union in New England and is among the top 20 nationwide. DCU strives to build long-term, trusting relationships with its members by providing sound financial solutions.

Reporting to the Director of Support Services, The Support Services Operations Manager will ensure that all Support Services-related audit and compliance findings and issues are resolved promptly and effectively. Must identify areas of risk in Support Services, such as fraud, process adherence, and other possible areas for loss, while also managing the credit reporting function from a data quality standpoint as part of the credit union's continual efforts to improve reporting quality. The incoming manager will direct project administration resources in Support Services to ensure priority projects are addressed and assist with project progression and corporate alignment of priorities. The ideal candidate will collaborate with all Support Services managers to evaluate the effectiveness of controls, ensures the presence and adequacy of crucial policies and procedures, and works with the manager to address deficiencies.  This role would oversee the management of all functions of overdraft processes in addition to credit reporting and act as the liaison with internal and external examiners for all support areas.

A Bachelor's degree or its equivalent in coursework or training. Must have five years of managerial experience. Broad knowledge of back-office procedures in deposit and loan compliance, fraud mitigation, operations, project management, and credit reporting experience required. A minimum of 5 years of progressive experience in a financial institution.

This is a full time position

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