Mass Bay Credit Union seeks an innovative Vice President of Retail Services to join its leadership team!

Reporting to the Chief Operating Officer, the Vice President of Retail Services will manage the Credit Union's administrative and member service activities, providing quality service to its members. The incumbent will oversee the activities of the branch network and the Call Center while establishing delivery outcomes that meet the business initiatives set by the Credit Union. The Vice President of Retail Services will ensure the Credit Union membership receives exceptional technological enhancements to meet their banking needs.

A Bachelor's Degree in business or a related field is preferred. Must have 5 to 10 years of Credit Union or bank management experience with a solid background and knowledge of compliance regulations. Excellent communication skills and the ability to be an effective motivator and delegator are critical in this role.

About Mass Bay Credit Union

Mass Bay Credit Union, located in Boston, Massachusetts, is a not-for-profit financial institution dedicated to serving the financial needs of its Members. The institution saw a local need for a financial institution that puts people, not institutional profit, at the forefront of its mission and brought the "people helping people" vision to life. Mass Bay has access to over 55,000 Allpoint network surcharge-free ATMs and 6,800 CO-OP Shared Branching branches.

Surpassing $307 million in assets, Mass Bay Credit Union is a full-service financial institution providing a complete range of services. The institution is a credit union where people can confidently manage their finances, get free financial education and member discounts, and will always be supported by local representatives who understand and care.

This is a management position
This is a full time position

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