SUMMARY
This is a hospitality position that requires great guest service and a warm, friendly presence. Our Retail Associate will be able to tell the story of our Olive Oil and Cline & Jacuzzi History with pride and enthusiasm. This person will be responsible for hosting tastings and selling our products.  We are looking for a front-line associate, both part time and full time, who enjoys center stage but also the selling environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Retail Tasting Room: Always be aware all of guests.  Acknowledge each guest by making eye contact, smiling warmly and welcome customers at all times even if you are already helping a group. Be aware of your surroundings.
  • Conducting Olive Oil Tasting:
    • Educate, Entertain, promote our Olive oils/Balsamic vinegar, gifts, etc. Promote sister properties
    • Friendly, professional and flexible attitude
    • Ability to tend to multiple customers in a public setting
    • Ability to close the sale. Explain and offer Club accurately
    • Be knowledgeable and accurate when using the register
  • Maintenance of Retail Tasting Room:
    • Organizing, stocking supplies
    • Cleaning – keep tasting areas, retail space and property neat and organized; clean and sanitized to COVID standards.
    • Mark out Oils used for tasting and refill samplers as needed.
  • Customer Safety: Food Handlers Certification dates needed before 1st day
    • Tasting Room Up-keep:
    • Maintain inventory on retail shelves
    • Samples replenished for tasting when appropriate
    • Empty trash when needed
    • Stock bags, tasting cups, napkins, bread, toothpicks, etc.
    • Notify Manager of any potential safety hazards.
    • Clean Up and sanitize as needed, during slow periods and at end of day.
    • Teamwork: Be a hands-on team player, contribute to the upkeep of the Tasting Room area and venues, and work-cooperatively with your colleagues. No job is too small and no job is someone else’s responsibility.
    • Knowledge of all winery programs, olive oil programs, email promos and offerings, ability to upsell, knowledge of Olive Press Oils, basic knowledge of olive oil making, knowledge of the POS system and other topics covered in this manual are expected of all hosts.
    • Property tours; know the script and length of tour.
    • VIP/Trade Reservations; follow property procedure for VIP Reservations. 
    • Process discounts in accordance with the procedure, you may not process your own discount.
    • All other duties as assigned by management.
QUALIFICATIONS:
  • Warm, friendly and smiling demeanor. Outgoing personality. Professional, reliable, Trust-worthy. 
  • Show appropriate balance between working as a teammate and working independently.
  • Ability and desire to become knowledgeable about:
    • Our oils, farms, and business in particular
    • Olive growing, Making Olive Oil/balsamic Vinegar
  • Remain standing and actively working for up to 10 hours with limited breaks
  • Lift up to 45 pounds repeatedly
  • Safely use ladder and dolly
  • Be comfortable addressing and talking to large groups of people
  • Take direction as needed, be able to accept change quickly and respond accordingly.
REQUIREMENTS:
Experience, Knowledge, and Skills
  • Possess a positive attitude and strong work ethic.
  • Reliable and punctual.
  • Willingness to help in a multitude of tasks.
  • Ability to respond to frequently changing needs and priorities.
  • Ability to take direction and respond promptly to customer needs in a busy environment.
  • Fulfill shift as directed, which includes weekends, holidays and special events.
  • Remain Standing and actively working for up to 10 hours with limited breaks
  • Be comfortable addressing and talking to large groups of people
  • Must be able to communicate both verbal and written in English, a second language is desirable.
  • Must be able to do simple math and use business machinery including computers and cash registers.
  • Be comfortable addressing and talking to large groups of people.
Physical Demands
  • Continuous standing and walking on hard surfaces
  • Lift up to 45 pounds repeatedly
  • Safely use step stool and ladder.
  • Ability to frequently bend and twist.
  • Ability to occasional kneeling and crouching.
  • Ability to continuously reach above and below shoulder level.
  • Hand use for fine manipulation including grasping, squeezing, mouse and keyboard use.
  • Frequent lifting, carrying, pushing, and pulling of up to 45 pounds.
  • Able to work in all kinds of weather (rain, cold, wind, heat, sun).

The Olive Press provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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