We are seeking a dynamic enthusiastic Tasting Room Manager who seeks to share their passion for wine and hospitality with both visitors and team members!

Located at the gateway of Sonoma Valley in California’s wine country, Cline Cellars welcomes visitors and locals to enjoy our award winning and acclaimed wines. Cline Family Cellars is a family-owned and operated winery built on a passion for winemaking and rooted in respect for the land. We are proud to be a Certified California Sustainable Vineyard and Winery. The program acknowledges a long-term commitment to continual improvement in the field of sustainable winegrowing and business practices. We believe in sustainability and quality from grape to glass for all to enjoy.

SUMMARY
We seek a full-time Tasting Room Manager to inspire the Tasting Room team to create and ensure memorable experiences for all visitors.  As part of the management team responsibilities include; training, supervision, and  implement the policies and programs set by the Hospitality Director. Additional responsibilities include assisting Director and Staff with all tasks and resolving issues as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Sales and Service
  • In-depth knowledge of brand, product, winemaking techniques, POS system is required to successfully train and lead the rest of the team.
  • Responsible Beverage Certification and Food Handlers Card.
  • Hire, train and onboarding new employees.
  • Oversee Tasting Room staff to ensure they are properly trained on all procedures, including operating POS system, maintaining proper inventory control, signing up club members and collecting customer contact information at the point of sale.
  • Carry out duties associated with opening and closing of the Tasting Room and make sure all regular full- time and regular part-time staff are properly trained on the opening and closing procedures.
  • Ensure that all Tasting Room staff follows responsible hospitality standards at all times. Ensure that all visitors are greeted immediately when they enter the Tasting Room or approach a tasting station, and provided with experiences that build brand loyalty.
  • Fully support Cline Cellars policies and procedures.
  • Fully support Cline Cellars commitment to the established Safety practices and policies.
Management/Leadership
  • Communicate effectively news, updates and procedure changes to the Tasting Room Team.
  • Lead, develop and train the Tasting Room Sales team to achieve daily sales and budgeted goals and to build increased customer loyalty.
  • Nurture an atmosphere of teamwork and enthusiastic employee relations among the Tasting Room staff.
  • Demonstrate a high level of professionalism, the ability to appropriately handle sensitive and confidential information and/or situations and the ability to maintain discretion and confidentiality.
  • Strong leadership qualities with both customers and employees, promoting excellence in team and individual growth.
  • Effectively resolves customer or staff conflict directly, Knowing when to refer staff to human resources.
  • Maintain accurate physical inventory of wine, food and merchandise for retail room. This includes ordering from vendors, transfers from Warehouses and monthly physical inventory count.
  • Collaborate with Director on bringing in and implementing new vendors that meet brand standards and aid sales goals.
  • ADP Payroll processing making sure the team adheres to OSHA standards.
  • Assist with Wine Club duties. Be well versed on club benefits and programs, policies, pricing, orders, procedures and deadlines to assist staff and customers alike in all tasks.
  • Maintain and program systems (NAV, bLoyal, Korona, Tock, Webstore, etc.).
  • Create consistent promotions to drive sales.
  • Assist other departments as needed.
  • Collaborate with other department heads to continually improve programs.
  • Special projects and other responsibilities as requested by Director.

QUALIFICATIONS:
  • 5 Years Winery or Restaurant experience with 2-3 years of Management experience.
  • Previous background must include customer service and sales.
  • Excellent verbal, written and interpersonal communication skills, with good presentation skills.
  • Ability to work a flexible schedule including weekends, holidays and occasional evenings.
  • Must be able to work outdoors at various outdoor tasting locations
  • Ability to work a flexible schedule including weekends, holidays and occasional evenings.
  • Must be at least 21 years of age.
REQUIREMENTS:
Experience, Knowledge, and Skills
  • Knowledge of NAV, bLoyal, Korona, Tock, Webstore, and ADP preferred.
  • Strong proficiency with Microsoft Word, Excel and Outlook and experience with POS systems.
  • Professional appearance and demeanor.
  • Excellent verbal, written and interpersonal communication skills, with good presentation skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage constantly changing priorities in a fast-paced environment.
  • CA Food Handlers Certification required.
Physical Demands
  • Occasional sitting.
  • Must be able to stand on feet up to 8 hours, climb stairs, bend, twist, and work in a small area with other employees.
  • Frequent standing, and continuous walking on level and uneven surfaces.
  • Frequent bending and twisting. Frequent Kneeling, crouching, and crawling.
  • Infrequent climbing.
  • Ability to frequently lift/carry 0-50 pounds and occasionally lift/carry over 50 pounds.
  • Ability to carry retail items in bins that may be heavy and bulky.
  • Ability to occasionally push/pull up to 10 pounds; frequently push/pull 11-20 pounds; occasionally push/pull 21-50 pounds; and infrequently push/pull over 50 pounds.
  • Ability to push and pull cart with product and other items.

Cline Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 

This is a management position
This is a full time position

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