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Press Club Coordinator (Sonoma, CA)
SUMMARY
The Press Club Coordinator works in and as support to the Press Club Manager and Tasting Room Manager with particular attention to any club related aspects and tasks.
Exceptional Customer Service and attention to detail are high priority in this role, to continue to build and maintain the Press Club business and to foster enjoyable Club Member experiences and relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service
QUALIFICATIONS:
Experience, Knowledge, and Skills
Benefits and Perks
Hourly pay: $20.00 (Depends on Experience)
*Please note that actual salaries may vary within the range based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
Cline Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Press Club Coordinator works in and as support to the Press Club Manager and Tasting Room Manager with particular attention to any club related aspects and tasks.
Exceptional Customer Service and attention to detail are high priority in this role, to continue to build and maintain the Press Club business and to foster enjoyable Club Member experiences and relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service
- Be a brand ambassador of The Olive Press and Press Club and provide exceptional service at all times.
- Build and maintain Club Member relationships
- In collaboration with admin team, address any Club Member requests (ie: special tastings, deliveries, etc.)
- Excellent problem resolution skills (ie: bad bottles, service, delivery issues)
- Ability to upsell – products and olive oil experiences
- Support management in all stages of club events, from inception to execution
- Excellent hospitality skills – ex. ability to conduct club tastings/other hospitality experiences offered
- Assist management with training of The Olive Press Tasting Room staff on all club related procedures
- Assist with maintenance of aesthetics of the Retail and Tasting Room look and feel, including proper inventory
- Customer Database Maintenance
- Creating and Processing Press Club quarterly shipments (Pick Up and Shipping)
- Processing website orders and daily club custom orders
- Club Membership expired credit card follow up
- Assist with Club/Web Data Reporting
- Assist Press Club Manager & Mktg with all Club communication (notifications, reminders, announcements, events)
- Other duties as assigned by Management
QUALIFICATIONS:
Experience, Knowledge, and Skills
- High school graduate. College Education preferred.
- Excellent communication and interpersonal skills
- Strong analytic skills
- Strong Computer skills, fast and accurate typing, mastery of Microsoft Office/Excel.
- Previous POS knowledge, Commerce7, Tock, Hubspot, UPS QVM and ShipCompliant a plus
- Retail Industry/Administrative Experience
- Marketing experience including both mass and direct
- Frequent sitting and standing
- Frequent walking on level and unlevel surfaces
- Occasional bending, twisting, and climbing
- Ability to occasionally kneel, crouch, and crawl
- Occasional reaching above and below shoulder
- Continuous use of mouse and keyboard. Occasional grasping and squeezing
- Ability to lift or carry 0-50 pounds occasionally, and over 50 pounds intermittently
- Ability to push or pull 0-50 pounds occasionally, and over 50 pounds intermittently
Benefits and Perks
- Medical, Dental, Vision
- Life Insurance
- FSA (Flexible Spending Accounts)
- 401k Matching
- PTO (Paid-Time-Off)
- Paid holidays
Hourly pay: $20.00 (Depends on Experience)
*Please note that actual salaries may vary within the range based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
Cline Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This is a non-management position
This is a full time position