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Wine Club Associate (Sonoma, CA)
ABOUT THE COMPANY
Cline Family Cellars is a family-owned and operated winery in Sonoma, California that has been producing and selling critically acclaimed wines for 40 years. Our employees excel in a professional yet genuinely collegial work environment and are passionate about the value and authenticity of our wines. If these attributes sound like a good match for you, and you meet the qualifications, we greatly look forward to reviewing your application.
SUMMARY
The Wine Club Associate works in and as support to the Tasting Room Manager and Wine Club Manager with particular attention to any club related aspects and tasks. Exceptional customer service and attention to detail are high priority in this role, to continue to build and maintain the Wine Club business and to foster enjoyable Club Member experiences and relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service
• Be a brand ambassador of the Winery and Wine Club and provide exceptional service at all times
• Build and maintain Club Member relationships
• In collaboration with admin team, address any Club Member requests (ie: special tastings, deliveries, etc.)
• Excellent problem resolution skills (ie: bad bottles, service, delivery issues)
• Ability to upsell – products and winery experiences
• Support management in all stages of club events, from inception to execution
• Excellent hospitality skills – ex. ability to conduct club tastings/other hospitality experiences offered
• Assist management with training of Winery Tasting Room staff on all club related procedures
• Assist with maintenance of aesthetics of Club Room look and feel, including proper inventory
Operations
• Customer Database Maintenance
• Creating and Processing Wine Club quarterly shipments (Pick Up and Shipping)
• Processing website orders and daily club custom orders
• Club Membership expired credit card follow up
• Assist with Club/Web Data Reporting
• Assist with Wine Label Registration and Maintenance as needed
• Assist Wine Club Manager & Mktg with all Club communication (notifications, reminders, announcements, events)
• Other duties as assigned by Management
QUALIFICATIONS:
Experience, Knowledge, and Skills?
• High school graduate. College Education preferred
• Excellent communication and interpersonal skills
• Strong analytic skills
• Strong Computer skills, fast and accurate typing, mastery of Microsoft Office/Excel.
• Previous POS knowledge, Commerce7, Tock, Hubspot, UPS QVM and ShipCompliant a plus.
• Wine Industry/Administrative Experience a plus
• Marketing experience including both mass and direct
• Able to work weekends
• Business phone etiquette
PHYSICAL DEMANDS:
• Frequent sitting and standing
• Frequent walking on level and unlevel surfaces
• Occasional bending, twisting, and climbing
• Ability to occasionally kneel, crouch, and crawl
• Occasional reaching above and below shoulder
• Continuous use of mouse and keyboard. Occasional grasping and squeezing
• Ability to lift or carry 0-50 pounds occasionally, and over 50 pounds intermittently
• Ability to push or pull 0-50 pounds occasionally, and over 50 pounds intermittently
Hourly pay: $23 (Depends on Experience)
Cline Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Cline Family Cellars is a family-owned and operated winery in Sonoma, California that has been producing and selling critically acclaimed wines for 40 years. Our employees excel in a professional yet genuinely collegial work environment and are passionate about the value and authenticity of our wines. If these attributes sound like a good match for you, and you meet the qualifications, we greatly look forward to reviewing your application.
SUMMARY
The Wine Club Associate works in and as support to the Tasting Room Manager and Wine Club Manager with particular attention to any club related aspects and tasks. Exceptional customer service and attention to detail are high priority in this role, to continue to build and maintain the Wine Club business and to foster enjoyable Club Member experiences and relationships.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Service
• Be a brand ambassador of the Winery and Wine Club and provide exceptional service at all times
• Build and maintain Club Member relationships
• In collaboration with admin team, address any Club Member requests (ie: special tastings, deliveries, etc.)
• Excellent problem resolution skills (ie: bad bottles, service, delivery issues)
• Ability to upsell – products and winery experiences
• Support management in all stages of club events, from inception to execution
• Excellent hospitality skills – ex. ability to conduct club tastings/other hospitality experiences offered
• Assist management with training of Winery Tasting Room staff on all club related procedures
• Assist with maintenance of aesthetics of Club Room look and feel, including proper inventory
Operations
• Customer Database Maintenance
• Creating and Processing Wine Club quarterly shipments (Pick Up and Shipping)
• Processing website orders and daily club custom orders
• Club Membership expired credit card follow up
• Assist with Club/Web Data Reporting
• Assist with Wine Label Registration and Maintenance as needed
• Assist Wine Club Manager & Mktg with all Club communication (notifications, reminders, announcements, events)
• Other duties as assigned by Management
QUALIFICATIONS:
Experience, Knowledge, and Skills?
• High school graduate. College Education preferred
• Excellent communication and interpersonal skills
• Strong analytic skills
• Strong Computer skills, fast and accurate typing, mastery of Microsoft Office/Excel.
• Previous POS knowledge, Commerce7, Tock, Hubspot, UPS QVM and ShipCompliant a plus.
• Wine Industry/Administrative Experience a plus
• Marketing experience including both mass and direct
• Able to work weekends
• Business phone etiquette
PHYSICAL DEMANDS:
• Frequent sitting and standing
• Frequent walking on level and unlevel surfaces
• Occasional bending, twisting, and climbing
• Ability to occasionally kneel, crouch, and crawl
• Occasional reaching above and below shoulder
• Continuous use of mouse and keyboard. Occasional grasping and squeezing
• Ability to lift or carry 0-50 pounds occasionally, and over 50 pounds intermittently
• Ability to push or pull 0-50 pounds occasionally, and over 50 pounds intermittently
Hourly pay: $23 (Depends on Experience)
Cline Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This is a non-management position
This is a full time position