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Cline Cellars Tasting Room Host (Sonoma, CA)
SUMMARY
The Tasting Room Host is responsible for providing the front-line guest experience. The Tasting Room Host provides the best possible experience to all Tasting Room guests by developing relationships that promote sales and brand loyalty. This position is the champion of customer service in creating the perfect balance of education and memorable experiences.
ESSENTIAL DUTIES & RESPONSIBILITIES:
QUALIFICATIONS:
Experience, Knowledge, and Skills
Physical Demands
Cline Family Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Tasting Room Host is responsible for providing the front-line guest experience. The Tasting Room Host provides the best possible experience to all Tasting Room guests by developing relationships that promote sales and brand loyalty. This position is the champion of customer service in creating the perfect balance of education and memorable experiences.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Set-up and host wine tastings and tours for guests
- Open, close and operate cash registers and POS systems
- Sell wine, merchandise and wine club memberships to meet or exceed monthly sales targets
- Provide service and hospitality that exceeds our guest’s expectations
- Ability to cross sell and promote The Olive Press and Jacuzzi Family Vineyards (our sister properties)
- Be informed on local hospitality offerings and make recommendations to guests
- Responsible Hospitality
- Excellent verbal, written and interpersonal communication skills, with good presentation skills
- Strong organizational skills and attention to detail
- Ability to work a flexible schedule including weekends, holidays and occasional evenings
- Ability to remain standing and actively working for the full shift
- Be comfortable addressing and talking to large groups of people
- Be able to help multiple groups while behind the bar
- Maintain Tasting Room including organization, inventory, and stocking supplies
- Passionate about wine and desire to become knowledgeable about our wines and our sustainable farming practices
QUALIFICATIONS:
Experience, Knowledge, and Skills
- Exemplary customer service skills
- Must be 21 years of age or older
- Prior hospitality, winery, or front of house restaurant experience
- Previous experience with POS, Commerce 7, bLoyal, Tock a plus
- Retail sales experience: ability to present product, up sell & cross sell
Physical Demands
- Continuous standing, with frequent walking on even and uneven surfaces
- Intermittent sitting
- Occasional bending and twisting
- Ability to lift and carry up to 20 lbs continuously, and occasionally up to 50 lbs.
- Ability to push and pull up to 50 lbs intermittently
- Ability to work in an environment that is indoors and outdoors
Cline Family Cellars provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This is a non-management position