Case Manager


The Case Manager will work with members in recuperative care to coordinate wrap-around client-driven services. The Case Manager will provide case management services to the Department of Health Services (DHS) members housed at one of Lamp’s Recuperative Care Centers. In partnership with DHS, the Case Manager will provide intensive case management services to ensure housing stability, improved health outcomes, increased health and wellness, and improved community integration of the member. The Case Manager will ensure coordination of all primary health, mental health, and recovery services for increased access to health care services and improved compliance with care. In addition, the Case Manager will act as a liaison and provide housing placement support in collaboration with DHS housing partners.
  1. Provide Case Management to a caseload of no more than 20 clients; coordinate and implement mental health and recovery support services with individual members
  2. Ensure that medical and case management services to members are reflective of Lamp Community’s model, which emphasizes customer choice, harm reduction, and psycho-social rehabilitation
  3. Responsible for coordinating appointments, transportation, and follow-up services for members accessing primary health care, mental health care, recovery services, and who need community resources
  4. Coordinate with DHS and HFH partners to ensure members are connected to primary health care and reduce emergency health care services
  5. Develop and maintain a complete, accurate, and current member file with all required documents, ensure all member paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases
  6. Maintain up to date, accurate, and complete progress notes as required by the project and its funding sources
  7. Collaborate with each member to develop their individual service plan; review and update the plan quarterly and upon completion of goals
  8. Transport members in your vehicle to various agencies and healthcare providers as needed
  9. Develop effective, trusting relationships with members, with a focus on facilitating independence and maintenance of improved physical and mental health
  10. Maintain a current, thorough knowledge of community resources and utilize these to provide comprehensive, wrap-around services to members
  11. Assist in involving members in daily activities and conducting daily groups on topics like budgeting, increasing socialization skills, health maintenance, mental health and substance abuse recovery
  12. Work cooperatively and cohesively with other members of the Stabilization Supportive Housing team, including participation in weekly staff meetings, supervision, and training
  13. Follow all Policies and Procedures as outlined in the DHS Stabilization Supportive Housing Manual
  14. Prepare written reports and complete related projects as requested
  1. Bachelor’s degree and two years’ experience working with homeless individuals, preferably those living with mental illness and or substance addictions; or an equivalent combination of education and experience
  2. Computer literacy, including knowledge of Microsoft Word, Outlook and Excel
  3. Current, valid California Driver’s License with an acceptable driving record
  4. Able to transport members in your vehicle
  5. Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
  6. Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision
  7. Detail oriented with excellent time management, organizational, written, verbal, and computer skills
  8. Able to obtain and maintain CPR/1st Aid certification
  9. Minimum 30 WPM typing speed preferred
  10. Bilingual in English/Spanish preferred

Department: Interm Housing
This is a non-management position
This is a full time position

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