Position: Case Manager, Access Center

Agency Mission
The People Concern empowers people to rebuild their lives. Our goal is to end -- not simply manage -- human suffering.  The People Concern is an independent, community-supported organization in which staff, volunteers and clients work with mutual respect to address the effects of poverty, abuse, neglect and discrimination. The agency's programs are designed to remove barriers to access the resources individuals need to ensure their survival, end their victimization and improve their quality of life.

Agency Programs and Services
The People Concern, the largest provider of housing and social services on the West side of Los Angeles County, provides comprehensive services to those most in need of help. The People Concern clients include at risk youth; people dealing with physical illness, disabilities or severe mental illness; women and children experiencing domestic violence; and Veterans. The People Concern tailors services to the needs of each person to help them rebuild their lives.  Key services include housing, mental health care, medical care, domestic violence services, substance abuse treatment and assistance in obtaining income --- all aimed at improving the self-sufficiency of the individuals and families served.

Under the supervision of the Program Manager, the Case Manager is responsible:
  • Provide crisis intervention, case management and follow-up services to homeless individuals
  • Provide information, referral services, and advocacy to support clients in achieving their goals
  • Develop effective, trusting relationships with clients using a client centered approach using best practices that include motivational interviewing, harm reduction, Trauma Informed Care and housing first
  • Perform a comprehensive needs assessment (screening and intake) for all case managed clients, and develop a plan that is based on client’s needs, issues and goals
  • Maintain client caseload
  • Maintain accurate documentation of client information (intake, referrals, progress notes, service delivery, etc.)
  • Maintain accurate client records and statistical data (manually and via computerized database system)
  • Educate community members (and potential clients) about Access Center services and the issues faced by the population served
  • Participate in on-going self evaluation, program evaluation and development/modification
  • Participate in all case file, staff meetings, trainings and retreats
  • Communicate effectively and in a timely manner with management team, peers, collaborators, and clients
  • Report to work as scheduled
  • Other duties as assigned

  • BA or equivalent 1 year work experience preferred
  • Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.)
  • Knowledge and experience working with the homeless population.
  • Knowledge of social services agencies and community resources
  • Able to work in a high tolerance Harm Reduction model with members who have multiple barriers
  • Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be  
       Flexible in a fast paced environment
  • Experience working in a community-based setting and as part of a team
  • Committed to improving the community through empowerment and dignity
  • Skilled in non-violent crisis intervention
  • Computer literate; able to use computerized database system for client file management and knowledge of Microsoft Word, Outlook, and Excel
  • Current, valid California Driver’s License with an acceptable driving record, reliable vehicle and      
       Comfortable driving/transporting clients in agency van.
  • Bilingual preferred.
  • Able to provide cleared TB test & pass a criminal background check.

Department: Access Center
This is a non-management position
This is a full time position

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