Schedule:  Tuesday - Saturday 3:00pm - 12:00am and one Sunday per month. 
Location: Crisis Shelter 

Under the supervision of the Residential Programs Manager and Sojourn’s Director, in cooperation with shelter staff and volunteers, responsibilities include the following:
  • Provide oversight of the daily operation of the direct service programs in both shelters;
  • Recruit, hire, train and supervise program staff and volunteers within the guidelines of The People Concern personnel policies;
  • Coordinate and supervise client caseload and daily client needs;
  • Work along with Program Coordinators in the training and supervision of Hotline and Children’s Program volunteers;
  • Coordinate and approve work schedules and timesheets;
  • Organize and prepare bi-weekly shelter staff meetings;
  • Provide client peer counseling/advocacy, back-up support as needed, including emergencies, transportation, vacation and sick time in cooperation with program staff
  • Operate the programs within contract limitations and compile reports as required by funders;
  • Approve normal operating and petty cash expenditures within the program budget;
  • Participate in self-evaluation and program evaluation in order to better respond to client/community needs;
  • Develop and maintain on-going working relationships with other community agencies;
  • Work in coordination with the Director to provide leadership development and in-service training for staff and volunteers;
  • Attend Manager's meetings and agency-wide retreats;
  • Provide on-call coverage for the hotline shifts along with shelter staff;
  • Support property management in the areas of health, safety and emergency preparedness on a daily basis;
  • Other duties as assigned.
  •  BA with a minimum 2 years shelter manager experience; or minimum 3 years shelter management in a 24 hour setting in lieu of BA
  •  In-depth knowledge of domestic violence and child development stages;
  •  Developed skills in crisis intervention;
  •  Experience with program management and staff supervision;
  • Experience with non-profit, community-based agencies;
  • Good working knowledge of social service agencies, including government help systems;
  • Experience in management of a residential facility;
  • Ability to be self-motivated and work as part of a team


Department: Sojourn
This is a management position
This is a full time position

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