Clinical Case Manager - Scattered Site Housing (DTLA)

As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Clinical Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS).

The ICMS Clinical Case Manager will work with clients to provide intensive field-based case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of clients with complex trauma facing medical, mental health, and substance use barriers. The client remains in the program for as long as they require subsidized housing. For many individuals, this may mean their entire lifetime.

  1. Work with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
  2. Assess mental health service needs of clients and provide therapeutic services or link to an appropriate entity
  3. Provide crisis intervention and safety assessments to clients on caseload
  4. Link clients with appropriate medical, mental health, substance abuse, and vocational resources
  5. Assist clients in obtaining all benefits to which they are entitled
  6. Opportunities to create and facilitate support groups focusing on housing stability, community integration and improvement of mental health
  7. Ensure services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care, and psycho-social rehabilitation
  8. Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment and that this assessment is used in collaboration with the client to create individualized goal plans designed to improve the quality of life and improved health outcomes
  9. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
  10. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
  11. Document all client contacts in PIP format (Purpose, Intervention, Plan) and accordance with Housing Department productivity expectations
  12. Maintain confidentiality of client files per HIPAA and all applicable guidelines
  13. Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
  14. Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals
  15. Maintain current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
  16. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff training
  17. Participate in weekly individual and group clinical supervision
  1. MSW, MFT or LPC who is BBS eligible (supervision hours are available for this position)
  2. Registered with the board of behavioral sciences or ability to do so within the first 2 months of employment
  3. Demonstrated knowledge of clinical case management
  4. At least one year of experience working with clients experiencing homelessness and with mental illness, chronic health issues, and substance use disorders.
  5. Knowledge of community resources
  6. Able to work in a high-tolerance, harm reduction model with individuals who have multiple barriers
  7. Strong clinical, team-building, charting, and non-violent crisis intervention skills
  8. Computer literate; able to effectively use a computerized database for client file management, with necessary skills in Microsoft Word, Outlook, and Excel programs
  9. Detail-oriented with active time management, organizational, written, verbal, critical thinking and interpersonal skills
  10. Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
  11. Able to transport clients in your vehicle
  12. Minimum 30 WPM typing speed preferred
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.


Department: RIST 4
This is a non-management position
This is a full time position

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