Luxe is a small boutique hotel chain in the Beverly Hills area. Our Rodeo Drive Location is completing an extensive physical renovation, which, combined with operational improvements, is taking the property to the next level. 

 
Primary Objective:

Direct the activities of the front office, housekeeping, and maintenance departments to ensure the achievement of established quality and guest service standards and departmental revenue and profit goals.  Adhere to federal, state and local regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Duties and Responsibilities:

 
  • Oversee front office, housekeeping, and maintenance departments, schedule, plan, and assign work, and develop and communicate departmental strategies and goals.  Communicate and enforce policies and procedures. 
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert General Manager of potentially serious issues.
  • Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition.  Ensure guests are greeted upon arrival.  Respond appropriately to guest complaints.  Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction. 
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.   Review discounts and rebates for checks and balances.
  • Schedule and regularly conduct routine inspections of the property including front office, public areas, guest rooms, corridors, and equipment to ensure the appearance and cleanliness of such areas/items reflects highly on the hotel, brand, and Company.  Develop action plans to correct deficiencies.
  • Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
  • Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility.  Participate in maintaining checkbook, explanation for variances, and understanding revenue strategy.
  • Open/Close Front Office for arrivals/departures as required.
  • Open Housekeeping department and perform room inspections as required.
  • Serve as Lobby Ambassador as required.
  • Assure the Hotel is in compliance with all city and government required inspections related to life/safety and/or preventative maintenance of equipment and facilities.
  • Participate in community meetings, boards, and/or representation as needed.
    Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. 
  • Check billing instructions and guest credit for compliance with hotel credit policy. 
  • Establish par levels for supplies and equipment. 
  • Authorize requisitions to replenish shortages and other business supplies for daily business.
  • Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
  • Ensure training and procedures are in place for guest reception to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
  • Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include
  • Front Office, Accounting, Revenue Management, Sales, Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. 
  • Interact with outside contacts: Guests – to ensure their total satisfactionVendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matters  Other contacts as needed (Professional organizations, community groups, local media)
  • Participate in “manager on duty” program as required.


Qualifications and Requirements:
 

  • Bachelor’s degree in Hotel Administration, Business Administration or equivalent 
  • Four years guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience  
  • Must speak fluent English.  Other languages preferred
  • Ability to carry, push, or lift items weighing up to 25 pounds
  • May be required to work nights, weekends, and/or holidays
  • Mathematical skills, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Ability to problem solve, reason, and motivate Luxe Associates
 

Benefits

  • Medical, Dental, Vision and Life Insurance
  • Vacation and Sick Leave
  • Employee Dry Cleaning
  • Employee Meal and Parking

 
                                      Luxe Hotels is proud to be an Equal Opportunity Employer
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Department: Front Office
This is a management position
This is a full time position

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