The Luxe Sunset Blvd Hotel is currently looking to add a Sales & Catering Coordinator to our team. When you join the Luxe family, you are joining a world of possibility! 

A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California.

Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.
                                                                                             
Primary Objective:

Perform clerical, administrative and other duties to assist in the smooth operation of the Sales and Catering Departments.

Areas of Accountability:
  • Answer telephones and return calls in a timely manner.
  • Input data into Group Rooms Control Book.
  • Distribute Mail.
  • Create and maintain databases.
  • Control office supply budget along with the DOS and Director of Special Events.
  • Must be able to work on property with and understand financial data, and basic arithmetic functions.
  • Complete weekly/month end production report for distribution to the DOS and Director of Special Events.
  • File all pertinent correspondence in a timely manner.
  • Type all correspondence pertaining to Sales, such as proposals, contracts, Packages, etc. and distribute accordingly.
  • Responsible for daily routing of information to necessary departments.
  • Maintain an adequate inventory of Sales and Catering Kits.
  • Take phone inquiries and transfers information to appropriate manager.
  • Group Resumes printed out weekly and distributed to all department heads.  Confirm and clarify special needs with contact person on rooms contract form.
  • Prints daily briefing reports for sales.
  • Handle reservations if client needs immediate assistance.
  • VIP Reservations require VIP amenity form and file form in appropriate folder.
  • VIP amenities require a welcome letter signed by sales manager.  Deliver to room service for proper execution.
  • Thank you letters sent to all groups that have checked out.
  • Update GRC.
  • Works well in stressful, high pressure situations, including the ability to handle guest objections and disputes to satisfactory results.
  • Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by customers, co-workers and guests.
  • Keeps supervisor fully informed of all problems or matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
  • Adheres to company policies and procedures.
    • Attends work as scheduled.
    • Follows hotel’s dress and grooming standards.
    • Minimizes safety hazards by following all safety rules and procedures.
  • At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
Qualifications for Sales Coordinator:
  • Experience with analytics and online advertising, and proven success in the creation of marketing campaigns
  • Working knowledge of Microsoft Windows, Excel spreadsheets,  and preferred DELPHI FDC, Opera, ONQ SM, Consortia experience 
  • Demonstrated ability to assist senior management and sales representatives with any additional work as needed
  • Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services and catering 
  • Be strongly skilled in organization, problem-solving, customer service, and multitasking while being committed to excellence
  • Must have strong communication skills 
  • Must be able to assist in all sales and marketing campaigns as needed, particularly through presentations and site inspections
  • Ability to work most weekends 
Physical Requirements:
  • Pushing/Pulling: Average weight 30lbs constantly
  • Lifting/Carrying: Average weight 30lbs constantly
  • Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
  • Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
  • Reaching: Occasionally
Luxe Hotels is proud to be an Equal Opportunity Employer.
About Luxe Hotels:

The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California, boasting a portfolio of luxurious boutique hotels, resorts and inns located around the world.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment.  We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.

 

Department: Sales & Marketing
This is a non-management position
This is a full time position

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