A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California.

Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.

Primary Objective:
Serve guests in a warm, accommodating, professional manner ensuring total guest satisfaction. Responsible for assigned work station, and always present on the floor ensuring that service runs smoothly.

Areas of Accountability:
  • Accommodate guests by making each individual feel welcome, being on the floor at all times, and addressing them by name if known.
  • Be able to converse with guests about the menus and wine list in a detailed and professional manner.
  • Be aware of service flow, dining time, and guest’s needs and adjust to each individual.
  • Anticipate the needs of the guest and exceed their expectations.
  • Supervise specific section ensuring that guests are satisfied.
  • Act professional and accommodating and always maintain composure.
  • Identify and report problems to management immediately.
  • Have comprehensive knowledge of all menus, ingredients, taste, appearance, and food preparation.
  • Have a detailed knowledge of the origin and taste.
  • Be familiar with cheeses – make recommendations and give descriptions.
  • Always make food recommendations that ease kitchen flow.
  • Be able to up sell items.
  • Communicate the daily specials, recommendations, and 86’d items before the guest asks.
  • Include position numbers, course lines, number of guests, special orders/requests when ordering on POS system.
  • Perform/monitor table side service of all kind.
  • Know the beverage menu: production technique, origin, taste.
  • Know the customer and be able to up sell and recommend wines.
  • Be able to pair wine and food.
  • Master the sequence of service.
  • Control all aspects of the service flow.
  • Adjust timing to meet the needs of the guests.
  • Adjust timing if you need to turn a table, without rushing the guests.
  • Take order politely and accurately.
  • Open and serve wine according to procedure.
  • Be familiar with proper silverware and glassware for specific items.
  • Take the food order and the dessert order.
  • Make recommendations when necessary.
  • Fire dishes to kitchen at correct times.
  • Deliver dishes to correct position numbers.
  • Announce the food as it arrives to the table (amuse-bouche, courses sent out by the chef).
  • Be aware of everything in your station (i.e., guest drops silverware).
  • Make sure busser properly “marks” table before each course.
  • Do not clear dishes until you are certain that every guest is finished.
  • Clean and maintain work area at all times.
  • Be fluent in use of POS system.
  • Communicate with bussers, supervisors and other wait staff in your station.
  • Assist other stations, if requested and use assistance from another server when needed.
  • Ensure that POS has a working ribbon and enough paper.
  • Perform side work duties.
  • Adhere to accounting procedures for all transactions, ensuring that the guest check is accurate.
  • Adhere to restaurant’s grooming, uniform and hygiene standards.
  • Attend staff meetings when scheduled.
  • Adhere to work schedule and call-in policy.
  • Maintain an organized and clean side stations.
  • Have a general knowledge of the restaurant and the management team, outlets hours and its reservation policies.
  • Keeps supervisor fully informed of all problems or matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
  • Adheres to company policies and procedures.
    • Attends work as scheduled.
    • Follows hotel’s dress and grooming standards.
    • Minimizes safety hazards by following all safety rules and procedures.
  • At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
Physical Requirements:
  • Pushing/Pulling: Average weight 60lbs constantly
  • Lifting/Carrying: Average weight 60lbs constantly
  • Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
  • Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
  • Reaching: Constantly

 

Department: Restaurant
This is a full time position

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