Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.  

The Luxe Sunset Blvd Hotel is looking to add a Night Audit to our team. When you join the Luxe family, you are joining a world of possibility! 

A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California.

Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and the Skirball Cultural Center, our convenient location makes it easy to access the best of LA.

Job Position: Night Audit
Department: Front Office
Accountable To: Director of Front Office
Status: Non-Exempt
Shifts: 2-3 Overnight Shifts / 2-3 PM Shifts

Primary Objective:
Accurately compute the daily income of the hotel by verifying that all guest accounts are correct and in balance by the following morning.

Areas of Accountability:
  • Meets and exceeds customer and team member expectations by providing excellent service and teamwork.
  • Provides value added service to the customers by doing whatever is reasonable and possible to meet or exceed customer expectations.
  • Communicates effectively with customers, co-workers, and supervisors.
  • Demonstrates teamwork by cooperating and assisting co-workers as needed.
  • Handles difficult situations effectively meeting the service standards.
  • Balancing the accounts from day shift
  • Managing front desk activity and handling guest check-ins and check-outs
  • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
  • Handling customer requests and complaints and directing other employees or departments accordingly
  • Creating invoices, bills and checks for vendors, employees and contractors
  • Managing and updating all official documentation pertaining to the role
  • Ensuring that all end-of-day activities have been successfully executed by employees in all departments
  • Answering calls and queries related to potential booking
  • Performs other duties as required to provide excellent service and team work.
  • Verifies and balances daily charges for all departments to customer folios, master accounts and house accounts, makes corrections as necessary.
  • Assumes responsibility for overall security of guests, hotel personnel, and property by working closely with graveyard security.
    • Oversees emergency operation to insure guest safety and minimize losses and liability.
    • Takes corrective action in emergency, then files appropriate report to supervisor.
    • Will get in contact with Ownership for any fire, bomb threat, burglary or death that has occurred on property.
  • Provides Ownership, Director of Operations and Finance with summary of activities during shrift by preparing and distributing written daily log.
    • Runs computer through nightly processing sequence to reset for next day’s use in balancing applicable functions.
  • Audits food and beverage income postings and charges.
    • Records and balances all food and beverage income
    • Balances the guest ledger postings to the restaurant audit guest ledger.
    • Records and balances staff and house charges.
    • Audits all banquet tickets before postings, verifying the accuracy of the calculations and attaching the latest event order.
  • Reviews all credit card vouchers for proper imprints, authorizations and correct amounts.
    • Prepares and transmits credit card deposits.
    • Processes all city ledger work to accounting.
    • Prints separate calculator tapes for designated categories of work.
    • Organizes and dates the work for processing.
  • Keeps supervisor fully informed of all problems or matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
  • Adheres to company policies and procedures.
    • Attends work as scheduled.
    • Follows hotel’s dress and grooming standards.
    • Minimizes safety hazards by following all safety rules and procedures.
  • At all times, projects a favorable image of Luxe Sunset Hotel to the public.
Physical Requirements:
  • Pushing/Pulling: Average weight 30lbs constantly
  • Lifting/Carrying: Average weight 30lbs constantly
  • Standing/Walking: Constantly. Walking the majority of scheduled shift
  • Kneeling/Crawling: Constantly. Completing tasks throughout the hotel
  • Reaching: Constantly
About Luxe Sunset Boulevard Hotel:
The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment.  We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.
Luxe Sunset Boulevard Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Department: Front Office
This is a full time position

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