Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.  

The Luxe Sunset Blvd Hotel is currently looking to add a Director of Operations to our team. 

A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California.

Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.

Primary Objective:
Manages and directs the operation of Guest Services to ensure the highest guest satisfaction, and that operating and financial goals are met. Responsible for Front Office, Bell Stand, Valet Parking, Maintenance, Housekeeping, and Security.  First point of contact for comment card follow-up and guest complaints requiring senior manager response.

Areas of Accountability:
  • Oversees the day-to-day operations in Rooms Division, Maintenance, and Housekeeping.
  • Creates and communicates training tools to ensure the highest level of service understanding and ability amongst associates.
  • Communicates the Luxe Sunset Boulevard Hotels brand standards for all positions.
  • Ensures high service standards are met through observation, tests, surveys, etc.
  • Conducts monthly departmental meetings.
  • Ensures positive associate relations through open communication.
  • Responds quickly to associate and guest requests or complaints in a friendly manner and takes appropriate action. Follows up to ensure satisfaction.
  • Implements standard operating procedures to bolster brand awareness.
  • Interview, hire, train, develop, conduct performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate for staff members.
  • Demonstrate and enforce high standards of appearance and grooming.
  • Attentive, helpful and friendly to all customers, guests, managers and fellow employees.
  • Maintain a clean and neat work area including all files, binders and accounting documentation.
  • Keeps supervisor fully informed of all problems or matters of significance.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
  • Adheres to company policies and procedures.
    • Attends work as scheduled.
    • Follows hotel’s dress and grooming standards.
    • Minimizes safety hazards by following all safety rules and procedures.
  • At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
Physical Requirements:
  • Pushing/Pulling: Average weight 60lbs constantly
  • Lifting/Carrying: Average weight 60lbs constantly
  • Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
  • Kneeling/Crawling: Occasionally. Completing tasks throughout the hotel
  • Reaching: Constantly
  • Medical, Dental, Vision and Life Insurance
  • FSA Medical 
  • Short Term Disability and Long Term Disability
  • 401(K) Plan
  • Vacation and Sick Leave
  • Employee Dry Cleaning
  • Employee Free Meal and Parking

Luxe Hotels is proud to be an Equal Opportunity Employer.

About Luxe Hotels:

The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California, boasting a portfolio of luxurious boutique hotels, resorts and inns located around the world.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment.  We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.

Department: Front Office
This is a management position
This is a full time position

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