Front Office Supervisor (Los Angeles, CA - Sunset Blvd.)
Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.
The Luxe Sunset Blvd Hotel is looking to add a Front Office Supervisor to our team. When you join the Luxe family, you enter a world of possibility!
A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard Hotel provides an oasis of elegance and style by welcoming guests to one of California's most distinguished addresses.
Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and the Skirball Cultural Center, our convenient location makes accessing the best of LA easy.
The Luxe Sunset Blvd Hotel is looking to add a Front Office Supervisor to our team. When you join the Luxe family, you enter a world of possibility!
A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard Hotel provides an oasis of elegance and style by welcoming guests to one of California's most distinguished addresses.
Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and the Skirball Cultural Center, our convenient location makes accessing the best of LA easy.
Department: Front Office
Accountable To: Director of Front Office
Status: Non-Exempt
Salary Range | Employer Estimate: $23.50 - $26.00 p/hour
Primary Objective:
To increase customer satisfaction and room revenue by maintaining a professional and efficient operation of all Front Office procedures in accordance with the standards of Luxe Hotels.
Performance Expectations:
About Luxe Hotels:
The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California, boasting a portfolio of luxurious boutique hotels, resorts and inns located around the world.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.
To increase customer satisfaction and room revenue by maintaining a professional and efficient operation of all Front Office procedures in accordance with the standards of Luxe Hotels.
Performance Expectations:
- Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short-term and long-term profitability objectives.
- Supervises the delivery and measurement of guest service standards consistent with the established guidelines/brand standards.
- Supervises accountability process for the Front Office; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
- Supervises Human Resources responsibilities for the Front Office employees.
- Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
- Works closely in mentoring/coaching Front Office staff with additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
- Monitors Front Office employees’ work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
- Monitors Front Office employees’ activities for quality assurance. Evaluates employee performance and provides coaching when applicable; assists with annual performance evaluations as needed.
- Maintains complete knowledge of, and complies with, all departmental policies, service, procedures, and standards.
- Develops/maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
- Provides guest resolution for all issues/concerns beyond the scope of authority designated to Front Office employees, in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction.
- Assists the Front Office Manager with daily administrative duties, as needed/requested.
- Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction.
- Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
- Maintains constant awareness of safety and accident prevention.
- Ensures all equipment and work areas are kept stocked, clean, neat, and in working order.
- Inventories supplies and ensures necessary items are ordered, as needed.
- Completes all projects assigned by management in a timely and professional manner.
- Establishes and maintains effective working relationship with all departments within the property.
- Performs assigned duties during emergencies. Ability to work under pressure, or in an emergency, in a clam and rational manner.
- Assists in training Front Office employees, as necessary, to ensure departmental standards are met.
- Performs all of the functions of a Front Office employee at a high level of expertise, offering technical guidance/assistance as needed.
- Performs other job related duties as assigned.
- Keeps supervisor fully informed of all problems or matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
- Adheres to company policies and procedures.
- Attends work as scheduled.
- Follows COVID-19 guidelines.
- Follows hotel’s dress and grooming standards.
- Minimizes safety hazards by following all safety rules and procedures.
- At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.
- Pushing/Pulling: Average weight 60lbs constantly
- Lifting/Carrying: Average weight 60lbs constantly
- Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
- Kneeling/Crawling: Constantly. Completing tasks throughout the hotel
- Reaching: Constantly
- Medical, Dental, Vision and Life Insurance
- FSA Medical
- Short Term Disability and Long Term Disability
- 401(K) Plan
- Vacation and Sick Leave
- Employee Dry Cleaning
- Employee Meal and Parking
About Luxe Hotels:
The Luxe independent hotel group is a privately held company, headquartered in Los Angeles, California, boasting a portfolio of luxurious boutique hotels, resorts and inns located around the world.
Although Luxe is the brand name of our Hotels, “Luxe” is really an experience, built around ideals of timeless hospitality, innovative services and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Every person that enters our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and who desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared-for and known, when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded. Meeting their needs is only the beginning of what we do to make them feel like they belong.
Department: Front Office
This is a non-management position
This is a full time position