Front Desk Agent (Los Angeles, CA - Sunset Blvd.)

Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.  

The Luxe Sunset Blvd Hotel is currently looking to add a Front Office Agent to our team!

A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California.

Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and Skirball Cultural Center, our convenient location makes it easy to access the best of LA.

Department: Front Office
Accountable To: Front Office Manager
Status: Not Exempt 
Pay Range: Employer Estimate: $19.0 - $22.00

Primary Objective:

The Front Desk Agent is directly responsible for the smooth operation of the Front Desk while offering an efficient, friendly and courteous service to all guests. 

Areas of Accountability:

• Check arrivals list against correspondence to ensure that all information and documents are in order.
• Deal with individual and group arrivals in accordance with the check in procedure.
• Ensure that all VIP’s are escorted to their rooms.
• Maximize occupancy by maintaining room rates in order to achieve the highest possible revenues. Inform all relevant departments of guest’s special needs or requirements.
• Ensure that pit checks and shift checklists are up-to-date and finalized before the end of each shift.
• Ensure that individual and group departures are in accordance with the pre-arranged method of payment.
• Competent in handling all authorized forms of payment including the processing of foreign currency transactions.
• Possess thorough product knowledge of room types, room positioning, current rates, facilities and services within the hotel. Able to offer and sell hotel amenities to the guests when required.
• Awareness of daily room availability to sell on an ongoing basis.
• Comply with Luxe Sunset Boulevard Hotel’s regulations when completing internal banking procedures ensuring that the figures are correct and that all back-up documentation is attached.
• Complete a thorough handover all arrivals/departures/special requests, etc. before ending shift.
• Receive and deal with all telephone and verbal inquiries, and ensure that all messages are taken and distributed in the correct manner.
• Maintain reception desk and general reception area in a neat and tidy manner at all times.
• Complete the pit-check procedure on a daily basis and follow up and report all discrepancies.
• Show guest or potential guest show rooms and answer any guest’s questions.
• Have a sound knowledge of the Los Angeles area and assist guests with directions if needed.
• Able to make and confirm reservations whether for the hotel or otherwise.
• Maintain the highest standard of appearance and social skills.
• Deal effectively and courteously with unhappy and unsatisfied guests.

Requirements:

• Excellent Written and Communication skills 
• Excellent Organizational and Prioritization skills  
• Previous customer service experience or equivalent training required
• Experience with Opera 
• Able to perform all essential duties with or without accommodation
• Pushing/Pulling: Average weight 30lbs constantly
• Lifting/Carrying: Average weight 30lbs constantly
• Standing/Walking: Constantly. Standing the majority of scheduled shift
• Kneeling/Crawling: Occasionally.  Completing tasks throughout the hotel
• Reaching: Occasionally
• Available for holidays, weekends, and alternate shifts

Benefits:

• Medical, Dental, Vision and Life Insurance
• FSA Medical
• Short Term Disability and Long-Term Disability
• 401(K) Plan (up to a 6% match)
• Tuition & Wellness Reimbursement
• Vacation and Sick Leave
• Employee Dry Cleaning
• Employee Meal and Parking

Luxe Hotels is proud to be an Equal Opportunity Employer.

About Luxe Hotels:
The Luxe independent hotel group is a privately held company headquartered in Los Angeles, California. "Luxe" is an experience built around ideals of timeless hospitality, innovative services, and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Everyone entering our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared for and known when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded, but meeting their needs is only the beginning of what we do to make them feel like they belong.

Department: Front Office
This is a non-management position
This is a full time position