Front Office Manager (Los Angeles, CA - Sunset Blvd.)

• Supervises assigned operational functions within the department consistent with the strategic plan, fiscal budget, and the company’s short-term and long-term profitability objectives.
• Supervises the delivery and measurement of guest service standards within the Front Desk, consistent with the established guidelines/brand standards.
• Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Monitors Front Desk Agents’ work schedules, enforces break/lunch schedules, provides early-outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
• Monitors Front Desk Agent’s activities for quality assurance.
• Oversees the day-to-day operations in Rooms Division.
• Creates and communicates training tools to ensure highest level of service understanding and ability amongst associates.
• Communicates the Luxe Sunset Boulevard Hotels brand standards for all positions.
• Ensures high service standards are met through observation, tests, surveys, etc.
• Conducts monthly departmental meetings.
• Maintains complete knowledge of, and complies with, all departmental policies, service, procedures, and standards.
• Develops/maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
• Provides guest resolution for all issues/concerns beyond the scope of authority designated to Front Desk Agents, in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction.
• Assists the Director of Operations with daily administrative duties, as needed/requested.
• Promotes a free exchange of ideas among employees to continuously improve guest service and job satisfaction.
• Interview, hire, train, develop, conduct performance evaluations, resolve problems, and recommend discipline and/or termination for staff members. 
• Advises management of any discrepancy, potential security issue, and/or area of concern which may have a negative impact on the department/property.
• Maintains constant awareness of safety and accident prevention.
• Ensures all equipment and work areas are kept stocked, clean, neat, and in working order.
• Inventories supplies and ensures necessary items are ordered, as needed.
• Completes all projects assigned by management in a timely and professional manner.
• Establishes and maintains effective working relationship with all departments within the property.
• Performs assigned duties during emergencies. Ability to work under pressure, or in an emergency, in a clam and rational manner.
• Performs all of the functions of a Front Desk Agent at a high level of expertise, offering technical guidance/assistance as needed.

• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attends work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

• Pushing/Pulling: Average weight 60lbs constantly
• Lifting/Carrying: Average weight 60lbs constantly
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Constantly. Completing tasks throughout the hotel
• Reaching: Constantly

• Medical, Dental, Vision and Life Insurance
• FSA Medical 
• Short Term Disability and Long Term Disability
• 401(K) Plan
• Vacation and Sick Leave
• Employee Dry Cleaning
• Employee Meal and Parking
• Cellphone Reimbursement

Department: Front Office
This is a management position
This is a full time position