WHY THIS JOB EXISTS
To serve the needs of the business, our guests, and our colleagues by ensuring guest satisfaction at all times.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Mayflower colleagues always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:
 
  • Assisting guests in beverage and drink preparation, servicing of the bar area and the restaurant in an efficient and timely manner.
  • Relate with guests about needs, satisfaction with the beverages and drinks, ensuring a consistently caring and high-quality service.
  • Anticipate guests' needs
  • Comply with Mayflower Inn & Spa / Forbes standards in use within the Bar and Restaurant outlets.
  • Contribute to improving the F&B sales revenues by being knowledgeable about drinks, cocktails, spirits and other menu items, specials and prices. 
  • Accurately and quickly, take and place orders and input them into the Micros system ensuring correct timing and billing.
  • Prepare the guest check accurately and collect payment or signature, as required.
  • Operate, maintain and properly clean all bar equipment and fittings.
  • Ensure that the bar is well stocked at all times.
  • Use safe food handling procedures and maintain a safe working environment by using proper food handling skills and food safety guidelines.
  • Comply with attendance rules and be available to work on a regular basis. 

PERSON SPECIFICATION:
  • Hospitality Certificate or Degree. Preferred.
  • A minimum of one-year experience in food service/hospitality industry. 
  • Good knowledge of food and wine is appreciated.
  • Professional appearance and manner, good character to work in a fast-paced team.
  • Ability to communicate clearly and elegantly in English.
  • Able to work a flexible schedule, including weekends and holidays, according to department needs.

Department: Food & Beverage Front of House
This is a non-management position
This is a full time position

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