Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Role Summary
The Spa Advisor is responsible for ensuring guest satisfaction through booking appointments, touring prospective guests, upgrading services, and being an overall concierge to the guests.
Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
  • Schedule various services for individuals and large groups utilizing the spa reservations software system. 
  • Follow up with Guests as needed
  • Recommend and up-sell various spa services to guests
  • Reinforce Promotions and specials
  • Maintain confidentiality of all guest information
  • Act as “Go to” person for all guests. Having full knowledge of all treatments, classes, and products the Spa has to offer
  • Develop and maintain a professional relationship with guests/members and ensure optimal level of Mayflower Inn & Spa / Forbes standards
  • Give tours, as needed, to any potential Spa members and guests
  • Handle guest complaints and ensure guest satisfaction
  • Maximize sales and room availability in order to accomplish revenue goals.
  • Ensure accuracy of all monies
  • Work cohesively with other departments and co-workers as part of a team
  • Promote Spa products and services
  • Ability to remain stationary at assigned post for extended periods of time
  • Operate Spa’s point of sale equipment and effectively handle cash and credit card transactions
  • Promote positive relations with all individuals who approach the Spa Concierge area, focusing attention on guest needs, remaining calm and courteous
  • Prioritize, organize and follow up
  • Fully comply with rules and regulations for the safe and effective operation of the facilities. 
Required Qualifications
  • Minimum one-year experience as a Spa Advisor or similar role
  • Experience with sales in a Spa setting or Hospitality Industry
  • Impeccable attention to details
  • Able to work on a flexible schedule, including weekends and holidays, according to department needs
What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Mayflower Inn & Spa is an Equal Opportunity Employer, M/F/D/V. Mayflower Inn & Spa provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mayflower Inn & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Spa Advisor
This is a non-management position

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