Company & Property Description
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
Join our team as a Bellman/Valet for the Mayflower Inn & Spa, serving the needs of the business, our guests, and our colleagues by ensuring outstanding dining at all times.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:
- Greet and respond in a professional and courteous manner to arriving, departing and in-house guest by providing accurate and timely information and services;
- Provide guest transportation as required by the hotel's standard operating procedures and driving the Company car and/or Golf Cart;
- Maintain complete knowledge of correct maintenance and use of the Company car and Golf Cart;
- Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction;
- Resolve guest complaints and report guest issues immediately to guest services manager;
- Maintain organization of the bell closet, oversee the receiving and shipping of all guest packages;
- Monitor and maintain cleanliness, sanitation, and organization of the front entrance and lobby areas;
- Inspect all parking areas including the hotel valet area and employee lot to ensure proper parking procedures are being followed;
- Assist with making arrangements for group parking when requested by sales
- Perform any other reasonable duties as required by the General Manager
- Extensive experience in a similar position in a luxury boutique hotel.
- Self-motivated, enthusiastic and customer-oriented.
- Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
- Able to work a flexible schedule, including weekends and holidays, according to departmental and operational needs.
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Mayflower Inn & Spa is an Equal Opportunity Employer, M/F/D/V. Mayflower Inn & Spa provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mayflower Inn & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Front Desk, Executive
This is a non-management position
This is a hourly positions position