Onsite IT Manager (Los Olivos, CA)

Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts and 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.

A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark opens a new chapter in 2022 as the definitive luxury destination in the Santa Ynez Valley.

Role Summary
The IT Manager is responsible for all technology operations for the entire resort. With guidance and support from the Regional Director of Technology and Auberge Home Office, She/He/They will lead IT budgeting, procurement, installation, configuration, maintenance and support.  The IT Manager will oversee all aspects of the property technology infrastructure and its security.

Responsibilities
Key responsibilities for this position are:

• Work with the management team to set a long-term technology plan with measurable goals and objectives
• Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction
• Provide first-line software and hardware support for all users on all company-approved products
• Ensure critical systems, specifically Property Management System (Opera), WiFi, HSIA, Network (HP Aruba), PBX, Point of Sale (Lightspeed), Spa and Retail (Book4Time) systems are online and have support 24/7.
• Identification, set up, and installation of new hardware and software
• Maintain all hardware and software inventory
• Meet all compliance requirements (PCI, GDPR, CCP, etc.)
• Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office
• Educate and train team members on technical concepts and programs
• Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary
• Maintain system backups and perform cybersecurity audits
• Maintain a positive working relationship with service providers and local community

• 3+ years of technical experience in hospitality or a comparable field
• Well organized and able to work independently
• Strong business acumen and self starter
• Ability to work through problems systematically
• A customer-centric mindset
• Technical understanding of network protocols and standards
• Advanced understanding of Windows Client and Server operating systems
• Understanding of internal system components and hardware
• Working knowledge of Google Apps (G Suite) & Microsoft Office products
• Strong technical knowledge of networking, security,  phone systems, and general computing concepts
• Knowledge of Audio Visual Systems (TV, Streaming, Sound, etc)
• Basic Understanding of Virtualization (VMWARE ESXI, Hyper V, Virtual Servers and storage arrays)

• Prior experience supporting complex networks and systems
• Advanced understanding of Group Policy/Active Directory Management
• Advanced understanding of Windows System Components
• Comprehensive experience with Google Apps
• N+, A+, S+, CCNA, MCP or equivalent certifications preferred
• Prior experience working with a PMS or POS system (Opera, HMS, SMS, Jonas, Maestro, Epitome, Aloha, Micros, Lightspeed, Book 4 Time, SpaSoft, Toast, etc)
• Mobile device management experience (iOS, Android, Windows)
• Vendor management experience and price negotiation
• Hospitality experience

Starting at $70,000/year

What Else?

At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 

Department: Property Operations and Maintenance
This is a management position
This is a full-time position
Pay Rate/Pay Range: $70,000/year or higher DOE