Housekeeping Supervisor (Los Olivos, CA)
Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts and 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.
A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark opens a new chapter in 2022 as the definitive luxury destination in the Santa Ynez Valley.
Role Summary
The Housekeeping Supervisors are responsible for serving the needs of the business and our guests by ensuring the cleanliness of our guest rooms as assigned in a timely and thorough manner, ensuring the highest standards of cleanliness.
Responsibilities
Key responsibilities for this position are:
Required Qualifications
Preferred Qualifications
What Else?
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts and 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.
A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark opens a new chapter in 2022 as the definitive luxury destination in the Santa Ynez Valley.
Role Summary
The Housekeeping Supervisors are responsible for serving the needs of the business and our guests by ensuring the cleanliness of our guest rooms as assigned in a timely and thorough manner, ensuring the highest standards of cleanliness.
Responsibilities
Key responsibilities for this position are:
- Conduct physical inspection of assigned rooms according to departmental standards, ensuring the highest possible degree of cleanliness.
- Ensure departmental standards, procedures, training, and employee conduct is maintained through supervision and observation of room attendants, turndown attendants, housepersons, and public area attendants.
- Report any maintenance issues promptly in accordance with departmental and hotel standards.
- Inspect all door and window locks to ensure they are in working order. Alert management to any unsecured or unsafe situation for the safety of guests and employees.
- Report any unusual situations such as exceptionally dirty rooms, missing items or room status discrepancies (clean, dirty, vacant, occupied).
- Maintain and restock work supplies each day.
- Responsible for proper administration of key control for issued keys and keys left by guests in rooms.
- Adhere to lost and found procedure, ensuring the proper retrieval and placement of items found upon a guest’s departure.
- Maintain respect for guest confidentiality and personal items.
- Engage each guest with a smile and appropriate greeting, using the guest’s name whenever appropriate. Graciously accommodate guest requests.
- Make suggestions for improvement in overall operations with an emphasis on increasing guest satisfaction, revenue and cost reduction.
- Demonstrate and uphold Auberge Resorts Core Standards at all times.
- Capture and record guest preferences into internal communication platform where appropriate
- Work in accordance with hotel and departmental safety standards.
- Use all hotel equipment safely and properly.
- Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program
- Perform other duties as directed, developed or assigned.
Required Qualifications
- A genuine affinity for interacting with guests and team members alike
- Ability to handle multiple tasks at the same time seamlessly including delivery of guest requests and room attendant requests
- Ability to work cohesively with other departments and individuals as part of a team
- Ability to maintain confidentiality of guest information and security of guest rooms
- Competency and learning within new computer based applications
Preferred Qualifications
- Experience in a luxury Resort
- Bilingual
What Else?
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Housekeeping
This is a full-time position
Pay Rate/Pay Range: $24.00/hour