Our Company & Our Property 
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts and 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

A Central Coast legend reborn.  From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark opens a new chapter in 2022 as the definitive luxury destination in the Santa Ynez Valley.

Role Summary
Our Room Attendants are responsible for serving the needs of the business and our guests by ensuring the cleanliness of our guest rooms as assigned in a timely and thorough manner, ensuring the highest standards of cleanliness. Join our team and become one of the authors of our story.  

Key responsibilities for this position are:
  • Clean assigned rooms according to departmental standards, ensuring the highest possible degree of cleanliness.
  • Remove dirty linen and replace it with clean linen in accordance with appropriate room type.
  • Restock and place guest amenities, bath amenities, facial and toilet tissue, literature and other collateral.  Ensure adequate supply for arriving guests.
  • Ensure proper setting, placement and working order of clock, TV, thermostat, light and other fixtures.  
  • Report any maintenance issues promptly in accordance with departmental and hotel standards.
  • Inspect all door and window locks to ensure they are in working order.  Alert management to any unsecured or unsafe situation for the safety of guests and employees.
  • Report any unusual situations such as exceptionally dirty rooms, missing items or room status discrepancies (clean, dirty, vacant, occupied).
  • Maintain and restock work supplies each day.
  • Responsible for proper administration of key control for issued keys and keys left by guests in rooms.
  • Adhere to lost and found procedure, ensuring the proper retrieval and placement of items found upon a guest’s departure.
  • Maintain respect for guest confidentiality and personal items.
  • Engage each guest with a smile and appropriate greeting, using the guest’s name whenever appropriate.  Graciously accommodate guest requests.
  • Make suggestions for improvement in overall operations with an emphasis on increasing guest satisfaction, revenue and cost reduction.
  • Demonstrate and uphold Auberge Resorts Core Standards at all times.
  • Capture and record guest preferences into internal communication platform where appropriate
  • Work in accordance with hotel and departmental safety standards.
  • Use all hotel equipment safely and properly.
  • Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program
  • Perform other duties as directed, developed or assigned.

Required Qualifications
  • A genuine affinity for interacting with guests and team members alike 
  • Ability to handle multiple tasks at the same time seamlessly including delivery of guest requests and room attendant requests
  • Ability to work cohesively with other departments and individuals as part of a team
  • Ability to maintain confidentiality of guest information and security of guest rooms
  • Competency and learning within new computer based applications 

Preferred Qualifications
  • Experience in a luxury Resort
  • Bilingual; English and Spanish

What Else?
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  

If you feel our approach is aligned with your own passions and beliefs, we look forward to speaking with you about becoming part of our family.

The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Department: Housekeeping
This is a non-management position
This is a full-time position
Pay Rate/Pay Range: $19.00/hour

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