Host/Hostess (Los Olivos, CA)
Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts and 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.
A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark opens a new chapter in 2022 as the definitive luxury destination in the Santa Ynez Valley.
Role Summary
Work in a team-oriented, high-volume, fast-paced, guest-centric environment to provide a dining experience to guests which distinguishes our restaurant as being the unquestionable first-choice. Demonstrate exceptional hospitality and guest service at our busy welcome desk. Manage phones and reservations, strategic seating of guests, addressing guest desires with positive semantics and a commitment to accommodate requests. Join our team and become one of the authors of our story.
Responsibilities
Key responsibilities for this position are:
- The Host/Hostess is responsible for providing superior guest service that is consistent with Auberge standards.
- All duties and assignments are to be performed according to departmental and Mattei’s policy and procedure.
- Greeting and seating guests.
- Assisting guests with reservations via phone and in person.
- Assisting Managers with table management to maximize seating.
- Assisting guests with special requests.
Required Qualifications
- Must be able to communicate in English fluently and in a professional manner
- Exhibit phone etiquette, organizational skills, basic computer knowledge (incl. reservations management system) and food/wine service knowledge.
- Requires the ability to multitask, work efficiently and within a team environment.
- Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
- Must be a minimum of 18 years of age.
- Responsible Beverage certification
- ServSafe certification or equivalent
Preferred Qualifications
- 1 year work experience as a host person in a high-end restaurant is preferred.
$18.00/hour plus tips
What Else?
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel our approach is aligned with your own passions and beliefs, we look forward to speaking with you about becoming part of our family.
The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Food and Beverage
This is a non-management position
Pay Rate/Pay Range: $18.00/hour plus tips