Maitre d' (Los Olivos, CA)
Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas and gracious yet unobtrusive service. With 21 one-of-a-kind hotels and resorts and 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.
A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark opens a new chapter in 2022 as the definitive luxury destination in the Santa Ynez Valley.
Role Summary
The Maitre d' is a key position and imperative to driving business into the restaurant. The Maitre d' is responsible for coordinating and managing all reservations, dining room seating, guest assistance, and the flow of guests in and out of the restaurant. Hospitality and communication skills are necessary. The
Maitre d' is ultimately responsible for managing all aspects of the front door, guest arrival, seating and departure, host training, and operational procedures. The Maitre d' will ensure that all Hosts deliver attentive, courteous and efficient service to guests throughout service, in accordance with Auberge standards. Our ideal candidate has considerable prior experience in high-end food service environments, an impeccable demeanor, customer service skills par excellence and logistical and organizational acumen.
Responsibilities
Key responsibilities for this position are:
- Organize greeting, seating and exiting of all guests using a professional demeanor.
- Organize all reservations using the most effective guest and restaurant conscious procedures.
- Professionally and effectively communicate with guests and team members to ensure guest satisfaction.
- Manage special requests from guests and be the liaison between reservations and the culinary team.
- Create a customer responsive culture where exceptional customer service prevails.
- Implement quick and efficient decisions based on guest and/or restaurant needs.
- Use business savvy skills to maximize seating space and increase revenue based on seating all guests, walk-ins and large parties.
- Communicate with all Food and Beverage team members as well as assisting with any interdepartmental needs..
- Provide the highest quality service to guests at all times.
- Awareness of all team member needs, guests’ needs, reservation needs and restaurant needs at all times.
- Program, manage and utilize OpenTable to the best of its capacities.
- Maintain a high standard of personal appearance and hygiene at all times, aligned with Auberge Resorts Collection and Mattei’s Tavern Style and Grooming standards.
- Maintain integrity of service.
- Speak with team members and guests to encourage feedback.
- Treat every guest, team member and vendor with respect and dignity.
- Report for duty punctually wearing appropriate attire.
- Effectively communicate with the team before, during and after shift.
- Understand, plan and execute steps of service.
- Knowledge of all food and beverage menus and venue hours of operation.
- Attend and participate in weekly leadership meetings.
- Assist the host team on the floor with guests during lunch and dinner service, and at high demand times should always be at the door.
- Aware of department targets and objectives and strive for their achievement.
- Proactive in maximizing seatings to generate revenue
- Analyze business activity and compile statistics/reports as required..
- Greet all guests and clients in a professional and friendly manner..
- Prepare and print menus as required, daily.
Required Qualifications
- At least three years in a high-end, fast-paced restaurant environment which includes multi-tasking demands while working in a self-directed role.
- Adaptive organizational skills and the ability to change plans to meet new circumstances.
- Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers.
- Ability to forge relationships within community
- Previous experience in a luxury resort setting.
- Familiarity with the Santa Ynez Valley
What Else?
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
The Inn at Mattei’s Tavern is an Equal Opportunity Employer, M/F/D/V. The Inn at Mattei’s Tavern provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Inn at Mattei’s Tavern complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Department: Food and Beverage
This is a non-management position
This is a full-time position
Pay Rate/Pay Range: $22.00/hour plus tips