OVERVIEW

The Banquet Server reports directly to the Food & Beverage Manager and assists with all service aspects of banquet functions and events, in accordance with hotel standards.  This includes set up, service and breakdown of events and functions.   

ESSENTIAL FUNCTIONS

  • Maintaining knowledge of use and care of all equipment and utensils.

  • Maintaining knowledge of all venues and different event types accommodated at Hotel Jerome.

  • Maintaining knowledge of current BEO: Event name and occasion, VIP guest name, time lines and location, menu and beverage, entertainment and special requests.

  • Maintain knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes for each event.

  • Maintain profound knowledge of all menu items; preparation method, ingredients and quality standards of taste, appearance, texture, serving temperature, garnish and method of presentation. Knowledge of dietary restrictions of served dishes.

  • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, and intoxicated persons.

  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

  • Maintain complete knowledge and comply with all departmental policies/service procedures.

  • Complete set up according to pre event sheet and pre shift assignments.

  • Organize assigned station and ensure readiness prior to guest arrival.

  • Retrieve all beverages from your station and serve to guests according to departmental standards and BEO.

  • Open and serve wine/champagne bottles.

  • Make all varieties of coffee.

  • Serve and clear all food courses and non-alcoholic beverage items to the guests.

  • Understand and anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.

  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.

  • Guide the activities of the assigned assistant server, buss person and food runner to ensure optimum service to the guest.

  • Remove soiled wares from tables as assigned and transport to dishwashing area or breakdown area.

  • Promptly crumb tables after main course is removed.

  • Adhere to payment, cash handling and credit policies and procedures.

  • Extend appreciation for guests’ patronage.

  • Clean and reset venue after guest departs according to event calendar.

  • Complete breakdown duties as assigned.

  • Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program.

    Compensation:
    $10 per hour + Service Charge

Benefits:
We offer competitive rewards, training and career development. Our benefit package includes health insurance options, flexible spending accounts, health reimbursement account with a Company contribution, 401(k) with company match, tuition reimbursement, lifestyle perks, and a great working environment.

About Madeline Hotel:
Madeline Hotel & Residences, Auberge Resorts Collection, ideally situated in the heart of Mountain Village, is the stunning alpine resort above the historic town of Telluride, Colorado. The 83-room and 71-residence hotel finely blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination.  Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline features guest rooms and suites and one- to four-bedroom residential condominiums that offer expansive Mountain Village views and sophisticated alpine amenities. At the helm of the resort’s culinary program is Chef Bill Greenwood who brings his expertise to the hotel’s signature restaurant, Black Iron Kitchen + Bar, delivering Rocky Mountain flavors with the pioneering essence of the American West. Additional amenities include: the best ski-in/ski-out access in town; slope-side Ski Valet offering seamless service and state-of-the-art equipment; the 4,000-square-foot Sky Terrace featuring a heated outdoor swimming pool, hot tubs, fire pits and al fresco lounge; The Madeline Ice Rink; the 3,000-square-foot M Lounge featuring a game room, outdoor fire tables and an indoor/outdoor bar; an alpine-inspired spa and salon, along with yoga, Pilates, and personal training studio. In November 2018, Madeline introduced Sleeping Indian Ranch, a 30,000-acre ranch in the San Juan Mountains, to its unique residential portfolio.

About Auberge Resorts Collection:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Stay Connected:

www.aubergeresorts.com



Auberge Resorts, LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a non-management position
This is a hourly positions position

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