McClure Company has been voted one of the best companies to work for in Pennsylvania, consecutively, since 2009! 

We have 100% paid for medical, dental & vision benefits for employees and eligible dependents!  Check out our other great benefits at www.mcclureco.com/careers!

Service Dispatcher Essential Functions: 
  • Schedule technicians for all service-related work which includes emergency service, maintenance contracts and service small jobs.
  • Ensure technicians have all required information (including equipment data, maintenance logs, etc.) to perform service calls
  • Ensure the timely closure of all work orders for timely billing of work.
  • Provide exemplary customer service through professional communication to customers and fellow employees.
  • Maintain full working understanding of service software and reporting
  • Coordinate with sales or accounting personnel to ensure completeness of information on all work orders.
  • Communicate the following with Operations Manager and/or Service Manager:
    • Work progress.
    • Customer concerns, complaints & issues.
    • Field personnel relations, concerns, etc.
    • Department workload and resource allocation.
    • Un-billable work.
    • Any matter affecting service operations.
  • Develop knowledge of skills required for each job and know the skill level of each technician for scheduling of work. 
  • Maintain schedule for the on-call technicians.
  • Miscellaneous items: 
    • Vehicle tracking.
    • Tool control.
    • Approve technician expenses for reimbursement.
    • Approve invoices on parts/materials.
  • Coordinate with all service department personnel (sales, project, operations, ATC, etc) in a manner, which promotes mutual cooperation and aids the department in all areas.
  • Other duties as assigned
 
Experience, technical skills & attributes:
  • Minimum 3-5 years experience in a corporate office setting.
  • Associates degree is preferred but not required. Must have High School diploma.
  • Proficient with Excel, Word and Outlook.
  • Strong aptitude for quality and efficiency.
  • Must be energetic, a self-starter, & have a high sense of urgency. Proven ability to juggle multiple high priority tasks
  • Excellent communication (written & verbal) skills.

Authorization to work in the United States indefinitely without restriction or sponsorship

Position is full-time Monday – Friday

McClure Company is an Equal opportunity employer.  This Company considers candidates regardless of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

This is a non-management position
This is a full time position

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