Our Company & Our Property
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.  Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Malliouhana, Auberge Resorts Collection
Malliouhana, on the Caribbean Island of Anguilla, has been part of Auberge Resorts Collection since November 2014. The legendary winter destination for the jet-set crowd is known for its iconic location high over Meads Bay and Turtle Cove and sweeping 360-degree views of the Caribbean. 63 rooms and suites blend the warmth and gracious hospitality of the Caribbean with stylish spaces that create a sense of togetherness. An all new toes-in-the-sand restaurant, Leon’s at Meads Bay, joins Celeste and Bar Soleil overlooking white-sand beaches, along with the iconic two-tiered infinity swimming pool and new Spa at Malliouhana. The resort also offers two over-the-top Villas, the five-bedroom Kishti on Meads Villa West and the six-bedroom Kishti on Meads Villa East featuring personalized service right on the sands of Meads Bay, including a private villa manager, butler, chef and VIP resort access.

Role Summary
A Guest Services Agent is a key representative of our hotel and the Auberge Resorts Collection Brand. He or she creates one of the most powerful first impressions to our guests. Auberge Resort Collection Guest Services Agents all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done. Malliouhana employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

  • To anticipate guest needs, and handle guest inquiries in a helpful and attentive Malliouhana manner.

  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa services, and the other Auberge Resorts Collection properties.

  • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Malliouhana at all times.

  • To respond promptly and tactfully to any guest complaints that may arise.

  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

  • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Malliouhana experience.

  • To develop a close and harmonious working relationship with all the hotel departments.

  • To attend hotel events, daily shift briefings and training to improve professional skills.

  • Assist all other areas of the hotel when required.

  • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Malliouhana experience.

  • Assist management in motivating and coaching team members; serve as a departmental role model.

  • To perform any other related duties and special projects as assigned. 

Skills and Abilities

  • Ability to clearly and pleasantly communicate in English, both orally and in writing, using proper grammar and spelling, with guests and team members, both in person and by telephone.

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.

  • Ability to interact in a polite, professional, and engaging manner with guests and team members.

  • Ability to work a flexible schedule that may include evenings, weekends and holidays.

  • Ability to think clearly and remain calm under pressure and in stressful situations.

Qualifications and Experience
  • Minimum one (1) year experience in the same or similar role.

  • Experience in a luxury hotel is preferred.

What Else?
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Malliouhana, Auberge Resorts Collection, is an Equal Opportunity Employer, M/F/D/V. Malliouhana values providing equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to U.S. federal law requirements, Malliouhana complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Front Office
This is a non-management position
This is a hourly positions position

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