**All applicants MUST possess an active US Government TS/SCI Clearance with Polygraph

The Multi-sourcing Service Integration (MSI) Governance Analyst is a mid-level position responsible for supporting the MSI governance function of the Multi-sourcing Service Integration (MSI) environment, and specifically the oversight relationships among the MSI suppliers, key government stakeholders, and other Service Providers (SPs). The Governance Analyst may facilitate various regular Governance Board meetings attended by these key parties.

Using current and emergent Service Integration and Management (SIAM) practices, the Governance manager supports the various strategic, tactical, and operational MSI Governance Boards, including determining/ensuring appropriate membership, artifacts, activities, processes, and these boards’ positioning and relationship to their role(s) in optimizing the overall MSI value proposition for our federal client.

The successful candidate will provide governance support and ensure regular measurement and review of:
  • both service integrator and overall end-to-end service performance
  • continual improvement of MSI Governance

What You’ll Get to Do:
  • Perform as a manager, who works well as a self-starter delivering high quality work and adapting to new challenges, either on their own or as part of a team
  • Take ITSM processes and develop key performance indicators (KPIs) that will be used to measure Service Providers performance (SLAs, OLAs, etc.) and IT infrastructure performance
  • Use performance goals to develop metrics, graphs, trends, and analysis to be presented at Governance Forums
  • Assist with the deployment and transformation of IT infrastructure processes and procedures
  • Provide analysis and support for on-going service delivery, performance, and Governance operations
  • Work with SPs to define the KPIs used to measure their performance and drive consensus between the SPs so the same KPIs are used throughout the enterprise
  • Capture feedback from Governance stakeholders on effectiveness of KPIs and develop roadmaps for improvements
  • Work with tool provider to implement data elements supporting the KPI objective
  • Work with SPs on their ITSM processes to ensure data elements are defined, standardized, and captured throughout the execution of their processes
  • Facilitate TEMs and other requirement gathering work sessions

You’ll Bring These Qualifications:
  • Current TS/SCI w/ Poly clearance
  • Bachelor’s degree or equivalent experience and minimum 5 years of related work experience
  • ITIL v3 or ITIL 4 training with the ability to obtain Certification within three months of hire
  • Working knowledge of the Service Management workflows and ITSM processes
  • Candidate should have experience working with an IT ticketing or ITSM system, preferably ServiceNow
  • Candidate should have excellent public speaking and communication skills and possess the ability to prepare briefings for various levels of leadership using PowerPoint, and Dashboards from tools like Tableau and ServiceNow
  • Candidate should possess strong Microsoft Excel skill set and be able to perform complex functions within the tool
  • Candidate should possess strong analytical skills and be able to form compelling stories from tool data and trend analysis
  • Excellent written and verbal communications skills with the ability to clearly document and explain business processes
  • Experience facilitating and/or presenting content to stakeholders

These Qualifications Would be Nice to Have:
  • Experience managing large, decentralized government client operating environments
  • ITIL v3 or ITIL v4 mid-level courses and certifications
  • ServiceNow, experience, training, and/or certification

This is a full time position
Minimum Clearance Level: TS/SCI CI Poly

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