** This position requires a US issues TS/SCI Security Clearance**

What you'll Do:
  • Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes) 
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center 
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems 
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems
  • Requires knowledge and skills gained through formal training or considerable work experience
  • Works within established procedures with a moderate degree of supervision
  • Requires established skills to perform a range of day-to-day activities
  • Understands how the assigned duties relate to others in the team and how the team integrates with other teams
  • Has no supervisory responsibilities; manages own workload
  • Solves routine problems without supervisory approval; evaluates and selects solutions from established options
  • Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision
  • Uses communication skills to exchange information
Who you are:
  • TS/SCI clearance
  • HS diploma
  • Data Transfer Certification
  • Ability to communicate to different levels of management

This is a full time position
Minimum Clearance Level: TS/SCI FSP

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