** This position requires a US issues TS/SCI Security Clearance**

What you'll Do:
  • Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes) 
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center 
  • Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems 
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems
  • Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience
  • Completes work with a limited degree of supervision 
  • Likely to act as an informal resource for associates with less experience
  • Requires skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a single area
  • Applies knowledge of how the team integrates with other teams to achieve objectives 
  • Provides informal guidance and support to team members
  • Provides solutions to atypical problems based on proven practices or procedures
  • Impacts the quality, timeliness, and effectiveness of the team; recommends changes to improve efficiency
  • Explains job specific information 

Who you are:
  • TS/SCI clearance
  • HS diploma
  • Ability to communicate to different levels of management

This is a full time position
Minimum Clearance Level: TS/SCI FSP

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