Mission IT Operator (Springfield, VA)

• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
• Ensure appropriate function of hardware, software or system functional specifications. 
• Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
• Supports new infrastructure projects. 
• Maintains all configuration documentation for assigned infrastructure.
• Master the steps required to effectively manage and prioritize incidents.

• Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
• Monitor, recognize, evaluate, and correlate system and network problems.
• Responsible for maintaining a privileged user level of access, across numerous high priority systems.
• Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
• Interpret system documentation and record problems in appropriate reporting tools.
• Support after action activities, by collecting data which describes the environment at the time of the failure.
• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
• Restart system services as needed.
• Restart system hardware as needed.
• Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates.
• Coordinate with any required resources across the enterprise to resolve operational issues.
• Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response.

• Active TS/SCI with Poly required.
• Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
• AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement.
• Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response.
• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

• System administration experience to include UNIX, Linux, and Windows platforms
• Experience with virtualization technologies and software such as VMware
• Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord. 

This is a full time position
Minimum Clearance Level: TS/SCI CI Poly