The Central Intake Manager is responsible for managing the referral process for all assigned facilities. Key responsibilities including reviewing and authorizing referrals, verifying insurance, ensuring documentation is complete, and managing admissions. The Central Intake Manager is a key contact for daily communication with internal and external stakeholders. This position will cover Grand Rapids market.

What you will need to be a part of our EPIC team:
  • Bachelor’s Degree in Health Care Administration, Business Administration, or related field; or equivalent combination of education and experience.
  • At least 5-7 years of related experience, including referral management experience in the long term care and skilled nursing industry.
  • Excellent organizational skills, follow-up skills, and attention to detail.
  • Knowledge of regulatory standards and compliance requirements.
  • Outstanding English oral and written communication skills with proven ability to communicate effectively with residents, families, physicians, hospital personnel, visitors, and all facility personnel.
  • Strong knowledge of SNF coverage criteria and reimbursement.
  • Proven ability to function independently, make decisions, solve problems, and utilize resources as necessary.
  • Computer proficiency; experience utilizing electronic medical records.

How you will help people every day:
  • Review and approve referrals, and follow up with case managers on a daily basis.
  • Complete all admission forms, and initiate the MDS, face sheet, and other appropriate forms at the time of admission.
  • Communicate with assigned facilities daily regarding pending admissions and ensure facility readiness for incoming admissions.
  • Set up and coordinate re-admissions, including keeping the facility informed on the condition of hospitalized residents, contacting discharge planning at hospitals regarding re-admissions, and obtaining discharge summaries.
  • Analyze, troubleshoot, and resolve issues related to referrals and admissions;  track and monitor inquiries and admissions data.
  • Follow patients through the duration of hospital stays and communicate issues and needs to the designated hospital liaison.
  • Communicate with insurance personnel in a timely manner to ensure that adequate reimbursement is obtained prior to initiation of services.

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This is a full time position

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