JOB SUMMARY:
Maintain and monitor user-end workstations and productivity on local area network.  Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.  Provide support to staff on all company-support applications.  Troubleshoot computer problems, determine source and advise on appropriate action.  Complete application project-based work.  Perform responsibilities in accordance with all company standards, policies and procedures.

ESSENTIAL FUNCTIONS:
  • Regular attendance is required for the position.
  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
  • Performs and/or oversees software and application installation and upgrades.
  • Maintains site licenses for department/organization.
  • Plans and implements network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, filesystem integrity, and adding and deleting users.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource.
  • Provides computer orientation to new and existing company staff.
  • Performs other duties as assigned.

EDUCATION and EXPERIENCE
  • Degree in related field and 3-5 years of networking experience, or equivalent applicable work experience.
  • 1-2 years help desk experience.

SKILLS/TECHNICAL KNOWLEDGE
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.
This position is located in Honolulu, HI.  Employment is contingent upon successfully passing an employee background check and post-offer drug screen.
 

This is a full time position

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