JOB SUMMARY:
Navatek LLC, a privately-owned defense contractor, and our South Kingstown, RI office is seeking a Help Desk Technician to provide user support and customer service on company-supported computer applications and platforms. This position will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements.

ESSENTIAL FUNCTIONS:
  • Serving as the first point of contact for customers seeking technical assistance over the phone, chat client or email.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customer.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Redirect unresolved issues to the next level of support personnel
  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Performs and/or oversees software and application installation and upgrades.
  • Maintains site licenses for department/organization.
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource.
  • Performs other duties as assigned.

EDUCATION and EXPERIENCE
  • Degree in related field and 1-2 years help desk experience, or equivalent applicable work experience

SKILLS/TECHNICAL KNOWLEDGE
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications.
This position is located in South Kingstown, Rhode Island.  Employment is contingent upon successfully passing an employee background check and post-offer drug screen.
 

This is a full time position

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