JOB SUMMARY:
Navatek LLC, a privately-owned defense contractor, and our South Kingstown, RI office is seeking a customer-focused, hands-on Junior Systems Administrator to provide end-user support and day-to-day IT operations/support. This position troubleshoots and resolves network and system issues, employee computer problems/questions/ issues, manages the help desk ticketing system, performs regular system maintenance, and participates in the management of various new IT initiatives to move the company forward.

ESSENTIAL FUNCTIONS:
  • Serving as tier 2 support for customers seeking technical assistance over the phone, chat client or email.
  • Assisting in all aspects of Systems Administration, installation, monitoring, maintenance, configuration, server management, and security management including disaster recovery planning and implementation.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by the customer.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
  • Participate in the development and implementation of IT policies, procedures, and best practices, including architecture, security, disaster recovery, and regulatory compliance and related standards.
  • Administers end-user workstations and supports end-user activities on a mixed operating system environment consisting of Windows and Linux PCs.  
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Performs and/or oversees software and application installation and upgrades.
  • Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
  • Ensure compliance with regulatory or other applicable contractual or related requirements.
  • Assists personnel of other departments as a computer resource.
  • Performs other duties as assigned.

EDUCATION and EXPERIENCE:
  • Degree in related field, or equivalent applicable work experience.
  • 3+ years of IT experience as a desktop technician or junior systems administrator in progressively challenging roles.
  • Secret security clearance is a plus.

SKILLS/TECHNICAL KNOWLEDGE:
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Experience with Linux (CentOS and Ubuntu) is a plus.
  • Experience with Office 365 Administrative tasks is a plus.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications in a multi-site environment is preferred.
This position is located in South Kingstown, Rhode Island. Employment is contingent upon successfully passing an employee background check and post-offer drug screen.
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This is a full time position

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