Montauk Lodge in the spectacular setting of Montauk State Park is one of the state's most popular locations to fish for rainbow trout. Montauk Lodge offers quaint cabins for lodging guests, resort style guest rooms, retail gift sales, restaurant dining, and wonderful trails to walk. Who wouldn't want to experience this rustic adventure?
This is a seasonal role with an estimated start date of February 20th, 2023, and an anticipated end date of 10/31/2023.

Title:                            Front Desk Associate
Reports To:                 Front Desk Supervisor
Department:              Lodging

Summary of Position:
The Front Desk associate will enjoy providing extraordinary hospitality to all guests and visitors relating to tours, other company programs, in addition to front desk duties involving efficient and timely reservations, check-ins/ check-outs.    Be a knowledgeable resource regarding Park attractions and items of interest.

  • In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
  • Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
  • Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
  • Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
  • Keep front and back office areas organized and clean
  • Communicate with emergency responders, when necessary, in a calm and effective manner
  • Prepare daily deposit, drop receipts and follow all company cash handling procedures
  • Assist other team members by sharing knowledge of Park and surrounding area
  • Other duties as may be assigned

Position Requirements:
  • Provide excellent customer service to meet and exceed customer expectations
  • Present a positive image of the company in an upbeat, professional manner
  • Ability to work a variety of day, night, weekend and holiday shifts
  • Ability to work independently
  • Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
  • Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system
  • Must pass a pre-employment drug screening

Knowledge and Experience:
Education:                  High school diploma or equivalent
Experience:                 Minimum 1 (one) year front desk/room registration experience
                                    National Park/Resort experience

Montauk Lodge LLC is an EEO employer with competitive a salary.

This is a non-management position
This is a seasonal position

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