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Front Desk Associate (Eminence, MO)
Echo Bluff Lodge is nestled alongside Sinking Creek with expansive, breathtaking views of the park's namesake, Echo Bluff in Eminence, Missouri. The beautiful lodge overlooks a one-of-a-kind panorama that amazes all! We offer cabin and lodge guest rooms, Mercantile Gift Shop, and the Creekside Grill.
Responsibilities:
Position Requirements:
Knowledge and Experience:
For more info visit our website echobluffstatepark.com
- We are looking for a seasonal, Front Desk Associate this season!
- Part time hours leading to full time hours in the summer
Responsibilities:
- Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
- Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
- Keep front and back office areas organized and clean
- Communicate with emergency responders, when necessary, in a calm and effective manner
- Prepare daily deposit, drop receipts and follow all company cash handling procedures
- Assist other team members by sharing knowledge of Park and surrounding area
- Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as assigned
Position Requirements:
- Provide excellent customer service to meet and exceed customer expectations
- Present a positive image of the company in an upbeat, professional manner
- Ability to work a variety of day, night, weekend and holiday shifts
- Ability to work independently
- Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
- Basic computer skills – Microsoft Office (Word, Excel, Outlook)
Knowledge and Experience:
- Education: High school diploma or equivalent
- Experience: Minimum 1 (one) year front desk/room registration experience preferred
For more info visit our website echobluffstatepark.com
This is a non-management position
This is a seasonal position