Tahquamenon Falls State Park is known as both the largest waterfalls on the Tahquamenon River in Michigan, as well as the eastern half of North America. This spectacular series of cascading waterfalls engulfs an island and eventually merges into Lake Superior. Breathtaking views can be captured from the riverbank, from one of our rented boats, or from the newly designed walk bridge that leads over to the island.
Michigan Falls Hospitality offers a retail gift and campground store as well as boats for daily rental. The park welcomes over 500,000 visitors each year.
If you enjoy working in beautiful places and working with people, apply today!
Seasonal Position: May - October
Summary of Position:
Responsible for providing an extraordinary guest experience by offering friendly and courteous service as well as a safe boating experience.
?-? Prepare the boats for the day; place life jackets in appropriate place outside, place cleaning supplies outside, bring trash receptacles to designated areas
?-? Assist guests in the rental of boats; safely help load and unload guests from boats
?-? Always be present and provide warm and friendly customer service to each guest
?-? Ensure that boats are clean, batteries charged (as needed)
?-? Ensure that boats are properly stowed and cleaned in storage at the end of day
?-? Ensure cleanliness of boating area at the beginning of the day and is clean of trash at the end of the day
?-? Perform weekly upkeep/draining/cleaning of boats inside and outside boatshed; follow weekly cleaning schedule
?-? Document damage to boats using appropriate logs and report to Maintenance in a timely fashion
?-? Help to ensure that doors are all locked at close of business day
?-? Actively participate in creating a positive work environment, promoting teamwork
?-? Follow all company safety procedures while handling the boat fleet and inform guests of safety expectations in a professional manner
?-? Other duties per Duties Checklist and as assigned
?-? Excellent customer service and people skills
?-? Must be able to work a variety of day, night, weekend, holiday shifts
?-? Must be able to work independently with little or no supervision
?-? Strong communication and interpersonal skills – must be able to read, write and speak English
?-? Must be able to meet and/or exceed customer expectations
?-? Ability to lift 25 lbs. frequently and up to 50 lbs. occasionally.
?-? Frequent bending, twisting, lifting and squatting will be required
Knowledge and Experience:
- Education: High School Diploma or equivalent required
- Experience: Six months customer service and/or food and beverage experience preferred
This is a non-management position
This is a seasonal position
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