Do you enjoy working with food and beverage? Does history, animals, and connecting with people excite you? Are you interested in working within the beautiful coastal environment Heritage House Resort & Spa offers? Consider applying for our Server position to experience this magical place within our historical Reception and Restaurant building that was built in 1877. 

As a member Sea Shadows Inn Management LLC, the Server at 5200 Restaurant & Lounge will interact with guests, management and staff, to ensure a world class guest experience by providing personal, hospitable and knowledgeable food and beverage service. 

ESSENTIAL JOB FUNCTIONS:

  • Assist all guests, and colleagues, in a positive, warm, and professional manner
  • Work alongside other restaurant employees and managers in a collaborative manner with one goal in mind, to exceed guest expectations 
  • Curate a unique dining experience for guests by fulfilling their needs or communicating to the correct station or position as to what the needs of the guest and table are
  • All-encompassing knowledge regarding current food and beverage choices (food, wine, cocktail menus) and the ability to communicate this knowledge to our guests
  • Ability to use POS and reservation platform
  • Knowledge regarding all standard operating procedures (SOP’s) 
  • Up to date knowledge on restaurant affairs (new dishes, SOP’s, beverages, and 86’s)
  • Provide assistance to a sommelier and/or beverage team. Such assistance can include: pouring by-the-glass wines, executing wine pairings, opening corkage, or providing purchased bottle service 
  • Perform opening and closing side work with a sense of urgency and accuracy
  • Sincere and warm guest interaction; the ability to show professional warmth while maintaining one’s own individual character
  • Observe guests to respond to any additional requests and/or to determine when the meal has been completed
  • Assist in special events: event location set-up; performance of service; and break down of event
  • Thorough knowledge of hotel amenities, property grounds, history, local restaurants, travel destinations, local events, and transportation information
  • Provide in-room dining to guests in the rooms, pools, or other common areas

ESSENTIAL WORK SKILLS:

  • Ability to analyze guests needs, and maximize revenue potential by using proper upselling techniques to enhance the guest experience
  • Work successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds
  • Multitask while paying attention to detail and completing tasks in a timely manner
  • Strong organizational skills, self motivated, team player and detail oriented
  • Effective verbal and written communication skills in English; secondary languages preferred for communication with ESL guests and staff alike
  • Flexible work schedule with open availability for holidays, weekdays, and weekends; can adjust to the needs of the guest and service staff
  • Well-groomed, professional image and appearance as outlined in Employee Handbook

MINIMUM EDUCATION & EXPERIENCE: 

  • Must have a High School diploma; college or secondary education preferred
  • Must have at least 2 years of server experience in a refined dining establishment 
  • Ability to obtain CA Food Handler Permit within 30 days of hire
  • Desire to stay abreast for food and beverage trends
  • Proven track record of providing a unique guest experience

PHYSICAL REQUIREMENTS:

  • Ability to use repetitive hand and body motions on a regular basis (such as grasping, writing, typing, listening, hearing and visual acuity)
  • Ability to stand and walk for extended periods of time on varying ground levels with stairs on a regular basis
  • Must be able to lift 50 lbs. on a regular basis, and be able to bend, stoop, stretch, climb and squat frequently to fulfill a range of manual tasks

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be working within a well to dimly-lit work space and may be exposed to outside weather at times. Business levels may require a fast work pace within a humid, warm, and odorous cooking environment. Exposure to colder refrigerator, freezer, and storeroom temperatures for short periods of time as well as slippery floors and hot grease. The noise level in the work environment is usually moderate. 


ABOUT US: Situated on 37 oceanfront acres draped in cypress, eucalyptus, and lavender, Heritage House Resort & Spa is truly paradise on the Pacific. Our award-winning resort is more than a place to work. It is an opportunity to connect with people and nature. As an employee, you'll enjoy working with a team of hospitality professionals who are dedicated to welcoming and sharing this special place with our guests. 

This is a full time position

Visit Careers at Heritage House Resort and Spa

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