Do you enjoy working in the hospitality industry? Are you a natural leader? Does history, animals, and connecting with people excite you? Consider applying for our General Manager position to lead this magical place and team of hospitality professionals. 

As a member Sea Shadows Inn Management LLC, the General Manager will interact with guests, leading management and staff, to ensure a world class guest experience by providing personal, hospitable and knowledgeable services.

ESSENTIAL JOB FUNCTIONS:

  • Promote a positive, warm, professional, and unique experience for all guests
  • Possess a thorough knowledge and understanding of hotel operations, property grounds and history, amenities, restaurant operations, local destinations, events and transportation information 
  • Ensures that operational performance is maintained in accordance with policies, procedures and guidelines to reflect the unique philosophy of the portfolio and in accordance with laws, regulations and best practices
  • Oversees and manages all assigned departments, working closely with department heads on a daily basis
  • Effectively acts as a mentor to members of the leadership team resulting in high potential leaders that can advance and grow in the organization
  • Ensures that guest satisfaction standards are maintained and exceeded
  • Works with staff to facilitate the creation of exceptional experiences for guests
  • Executes and/or establishes long and short term strategic operational and financial goals to achieve optimal operational and financial results
  • Executes cost mitigation and labor productivity strategies
  • Demonstrates continuous improvement in financial performance, market share performance, guest and employee satisfaction
  • Works with the leadership team to build and maintain a culture that speaks to the values of the organization creating positive, respectful and effective work environments and protecting the privacy of our guests
  • Works with the Marketing and Sales staff to maximize room yield and revenue through innovative marketing and sales practices and revenue management programs
  • Represents the property in the local Community to foster goodwill and brand recognition
  • Works with the VP of Finance to ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts
  • Provides Vp of Operations and other Management Company Executive team with regular, timely, detailed reports on assigned objectives and progress
  • Proactively protects and enhances the value of all assigned assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process
  • Assures that operations SOPs are created and implemented in a consistent manner and that staff are trained and well equipped
  • Foster a culture of support, encouragement, teamwork, innovation, creativity and professionalism while leading by example with effective communication and ongoing staff development and support

ESSENTIAL WORK SKILLS:

  • Ability to analyze guests needs, respond and direct appropriately 
  • Work successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds
  • Multitask while paying attention to detail and completing tasks in a timely manner
  • Excellent organizational skills, self motivated, team player and detail oriented
  • Strong working knowledge of US hotel operations including lodging, food & beverage, human resources and facilities including ADA with a track record for meeting or exceeding operational goals
  • Demonstrated leadership and mentoring skills including creating constructive performance development plans to hold direct reports accountable for identified deliverables
  • High level of business acumen with a combination of financial literacy – the ability to interpret numbers on financial statements – and business literacy – to recognize how strategies and decisions impact these numbers
  • Intermediate level computer skills and knowledge of POS, Microsoft Suites and other platforms specific to hospitality, maintenance, spa, and food & beverage operations
  • Continual interest in staying up to date hospitality trends and branding for luxury remote hotel properties
  • Effective verbal and written communication skills in English; secondary languages preferred for communication with ESL guests and staff alike
  • Flexible work schedule with open availability for holidays, weekdays, and weekends; can adjust to the needs of the guest and service staff
  • Well-groomed, professional image and appearance as outlined in Employee Handbook
  • An interest in living on-site or nearby and working in a stunning but isolated location

MINIMUM EDUCATION & EXPERIENCE: 

  • Must have a High School diploma; with college or secondary education highly preferred
  • Must have at least 3 years of General Manager or Assistant General Manager experienced for a luxury, independent or small group property, preferably in a remote location

PHYSICAL REQUIREMENTS:

  • Ability to use repetitive hand and body motions on a regular basis (such as grasping, writing, typing, listening, hearing and visual acuity)
  • Ability to stand and walk for extended periods of time on varying ground levels with stairs on a regular basis
  • Must be able to lift 50 lbs., and be able to bend, stoop, stretch, climb and squat frequently to fulfill a range of manual tasks

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be working within a well to dimly-lit work space and may be exposed to outside weather at times. Business levels may require a fast work pace within a humid, warm, and odorous cooking environment. Exposure to colder refrigerator, freezer, and storeroom temperatures for short periods of time as well as slippery floors and hot grease. The noise level in the work environment is usually moderate. 


ABOUT US: Situated on 37 oceanfront acres draped in cypress, eucalyptus, and lavender, Heritage House Resort & Spa is truly paradise on the Pacific. Our award-winning resort is more than a place to work. It is an opportunity to connect with people and nature. As an employee, you'll enjoy working with a team of hospitality professionals who are dedicated to welcoming and sharing this special place with our guests. 

This is a management position
This is a full time position

Visit Careers at Heritage House Resort and Spa

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