Fort Lauderdale Marriott Pompano Beach Resort & Spa is looking for a Reservations Coordinator to join our team. 

Job Description:  Efficiently and effectively coordinate the in-house reservation sales effort to maximize profit for the Resort and facilitate rooms control.

Reports To: Front Office Manager & Director of Sales

  • Ensure that goals of the Department are achieved in the most efficient manner while not only maintaining, but also enhancing the quality of service provided to the customer
  • Maintain an effective working partnership with Sales, Event Management, and Front Office, eliminating obstacles to communication that result in smooth reservation processes and delivery of customer’s expectations.
  • Extremely positive attitude is required, as well as ability to multi-task and meet deadlines
  • Handle all incoming Reservations Calls for Resort, ensuring consistent quality and customer service
  • Demonstrate a commitment to upsell and promote resort features during reservations process
  • Handles Guest Service issues related to reservations, including guests calling into hotel, and Marriott Guest Services
  • Ensures queues are processed daily for the Resort
  • Ensures MARSHA inventory is properly maintained and manages daily PA process
  • Assist the Accounting team when called upon with the reconciliation of Travel Agent & Group Commissions
  • Handle Wholesale reservation entry and reconciliation
  • Assist the Sales Team with client reservations and special requests
  • Maintains a professional role in the Resort and represents the company in a professional manner at all times
  • Demonstrates self-confidence, energy and enthusiasm.
  • Maintain personal integrity, manages time well, highly visible in areas of responsibility.
  • Manage daily faxes and email communications for Resort, with a 2 hour turnaround time on all reservation emails/faxes, during office hours
  • Assist in maintaining inventory consistency within the multiple systems we currently work within
  • Attend all training and meeting, as directed by the Front Office manager & Director of Sales
  • Handle all Group Housing responsibilities, such as building and maintaining all group blocks in PMS/MARSHA/CI-TY, input rooming lists as needed, handling incoming reservations, maintain inventory in each system, ensure all data is correct in all systems, and run room lists as requested
  • Must be flexible with Job Responsibilities, as Department is evolving at all times, and we may need to update and change requirements at any time, as needed

  • Desire and ability to perform sales and event management functions.
  • Excellent verbal and written skills.
  • Able to use advanced computer systems (Excel, Word, PowerPoint, etc.)
  • Goal-oriented and creative personality.
  • Working knowledge of inventory/space management and property management systems.
  • Demonstrates proficiency (with assisted training) in MARSHA/PMS/CI-TY
  • Strong technical skills
  • Strong organizational skills
  • Works independently without need for supervision
  • Ability to multi-task, handling multiple hotels and systems
  • Strong Customer Service Skills
  • Ability to adapt to changes as Department evolves with Resort

  • Ability to work as a team player with all levels of hotel staff.
  • Be readily available & approachable for all team members.
  • Extend professionalism and courtesy to team members at all times.
  • Celebrate and foster decisions that result in successes as well as failures.

  • Be readily available/ approachable for all guests and clients.
  • Accommodate guest special requests.
  • Answer guest questions regarding local area facilities and services.
  • Take proactive approaches when dealing with guest and client concerns.
  • Extend professionalism and courtesy to guests and clients at all times.

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM and the Director of Sales: 
  • The hotel operates 7 days a week, 24 hours a day.  Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
  • Carry out all reasonable requests by leadership team.
  • Comply with department uniform and appearance standards.
The Marriott Pompano Beach is a full service resort hotel, managed by Urgo Hotels & Resorts. As an Urgo employee you will receive discounts at Marriott hotels worldwide and great benefits: Medical, Dental, Vision, Company paid Life Insurance & STD, LTD, 401(k), Vacation and PTO!

Pay Rate $15.00/hr

Department: Front Office
This is a non-management position
This is a full time position

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