Servers for Marriott Resort & Spa (Pompano Beach, FL)

Fort Lauderdale Marriott Pompano Beach Resort & Spa is looking for Servers to join our team!

Job Description: Provide guests with the highest standards of food and beverage service, maintaining company and brand standards.

ESSENTIAL FUNCTIONS

SERVICE

• Greet and serve guests
• Set tables in your assigned area (or check to see they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean, unspotted silverware; clean china with no chips or cracks; clean unspotted glassware.
• Table complements (salt and pepper, sugar, bread baskets, etc.) should be clean and filled properly.
• Assist in setting up buffet and other special food services tables/stations, as requested.
• Know the menu in detail and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
• Acknowledge and respond to all guest requests, bringing them to the attention of (or turning them over to) a supervisor when necessary.
• Keep station neat and clean during service. Constantly patrol assigned station, refilling water and coffee, removing service items and condiments per established policies and procedures.
• Know and use "suggestive selling" techniques when possible, e.g., selling a la carte wine, mixed drinks, after dinner cordials, coffees, etc.
• Follow all guest check and money-handling procedures.
• Use proper clearing and break-down procedures.
• Return all re-usable table complements and condiments to be cleaned and refilled.
• Return all food to the kitchen.
• Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.
• Return clean serving equipment to proper storage area.
• Help keep all storage areas clean and organized.
• Inform management of any lost or damaged equipment, linen, etc.
• Complete any assigned work duties.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

The Marriott Pompano Beach is a full service resort hotel, managed by Urgo Hotels & Resorts. As an Urgo employee you will receive discounts at Marriott hotels worldwide and great benefits: Medical, Dental, Vision, Company paid Life Insurance & STD, LTD, 401(k), Vacation and PTO!

Pay Rate: $5.44/hr + tips

Department: Food & Beverage
This is a non-management position
This is a full time position