Our Company & Our Property 
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres.  Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast.  In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.


Role Summary 
Join our team as a Food and Beverage Server! Serving the needs of the business, our guests, and our colleagues by ensuring a high level of service, resulting in a superb guest experience.

 

Core Responsibilities 
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

  • Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables; direct servers and server assistants on table service in assigned station according to service criteria, courteously, elegantly and efficiently.  Collect payments. Assist in the maintenance of the restaurant area and equipment.  Assist with the attainment of specific departmental goals and organizational goals.

  • To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation. 

  • To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.

  • Check out with your Supervisor before leaving your station or the floor for any reason.

  • To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have.

  • Follow all safety policies to ensure a safe work area.

  • Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.

  • Maintain your station in accordance with standards at all times.

  • Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in assigned outlets. 

  • Maintain complete knowledge of particular characteristics and descriptions of every wine / champagne available. 

  • Present, open, and serve wine and champagne bottles in accordance with service criteria.  

  • Maintain complete knowledge of tabe, seat, station numbers, proper table set up, room capacity, hours of operation, menus, price range, and dress code within the assigned outlet.  

  • Maintain complete knowledge of correct maintenance and use of equipment.

  • Learn and correctly use the Point of Sale equipment and follow procedures

  • To maintain strict security measures when entering guest rooms, to maintain the privacy rights of our guests.  (Room Service)

  • Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction.

  • Check corridors for trays when returning from taking orders (Room Service)

  • Clean and break down trays in dish area, watching for condiments, salt, pepper, sugars, salt & pepper, etc.

  • Anticipate guests’ needs, respond promptly and acknowledge guests even when busy.  

  • Maintain positive guest relations. 

  • Handle guest complaints according to service criteria and ensure guest satisfaction.

  • Inform leader on duty of any challenging guest concern.

  • Monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself.

  • Perform tasks in a team-based environment.

  • To perform any other duties as requested. 

 

Required Qualifications

  • At least 2 years experience in Food & Beverage.


What Else? 
At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Primland is an Equal Opportunity Employer, M/F/D/V. Primland provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a full time position

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